Automotive Service Advisor

About the Role

Rafferty Subaru, a family-owned and operated dealership since 1977, is hiring a Service Advisor to join our team. We prioritize delivering exceptional customer experiences and building strong relationships with our customers and community. This role is ideal for someone passionate about customer service, customer relationships, and creating outstanding experiences in a fast-paced, supportive environment.

Responsibilities

• Greet customers and determine their service needs
• Provide clear and accurate estimates for vehicle repairs and maintenance
• Communicate effectively with the service team and customers, keeping them updated on vehicle progress
• Handle customer concerns and resolve issues in a professional, courteous manner
• Ensure a positive experience that keeps customers coming back

Requirements

• Ability to be punctual and a reliable teammate
• Capacity to make critical decisions under pressure to maintain quality customer experience
• Exceptional communication and customer service skills
• Strong organizational skills and the ability to multitask
• A valid driver’s license and clean driving record

Qualifications

• Previous experience as a Service Advisor or in the automotive industry is a plus but not required
• Reynolds & Reynolds DMS experience is a plus but not required
• Background in customer-centric roles (e.g., restaurant server, hospitality, retail, hotel, or customer service) is highly valued

Benefits

• Competitive pay and performance-based bonuses
• Health insurance
• 401(k) matching
• Paid time off
• Team atmosphere with a friendly, knowledgeable group
• Career development and growth opportunities

Why Work With Us?

At Rafferty Subaru, customer experience is at the heart of everything we do. We empower our employees, foster accountability, and prioritize our customers. If you’re driven by creating great experiences and thrive in a dynamic, supportive environment, we’d love to meet you.