Automotive Service Advisor

About the role

As a Service Advisor with the Preston Automotive Group, you’ll work in our service department to provide a superior customer experience to all guests. This position acts as the go-between for Technicians and customers. You will explain the Technician’s recommendations and suggest necessary maintenance and repair needs to keep vehicles safe. You are empowered to take care of the customer and play an active role in the service lane.

Responsibilities

• Review appointments, some of which may be set by a BDC representative or dealership website.
• Greet and focus on customers when they arrive.
• Perform a vehicle walk-around and inspect every vehicle.
• Provide an estimate of the length of time the service visit will take.
• Follow up with customers on the status of their vehicle via their preferred communication platform.
• Advise customers of recommended maintenance or repair work needed to keep their vehicle safe.
• Communicate frequently with technicians and parts associates.
• Become an expert on product knowledge to assist with customer questions.
• Meet or exceed targeted sales goals.
• Follow up with customers post-visit to ensure expectations were met.

Requirements

• Ability to provide an exceptional customer experience.
• Drive to achieve personal goals.
• Attention to detail.
• Strong communication and organizational skills.
• Constant follow-up before and after the service visit.
• Valid driver’s license and an acceptable, safe driving record.
• High school diploma or equivalent.