Automotive Service Advisor

Responsibilities

• Greet customers promptly and provide a professional, welcoming service experience
• Listen to customer concerns and accurately document vehicle repair and maintenance needs
• Prepare repair orders and communicate repair recommendations clearly
• Schedule service appointments and manage daily workflow
• Provide accurate estimates for maintenance and repair services
• Maintain regular communication with customers regarding vehicle status, timelines, and recommended repairs
• Cook up service appointments and manage daily workflow
• Coordinate with technicians to ensure efficient and accurate repairs
• Review completed repair orders with customers and explain work performed
• Recommend manufacturer-recommended maintenance services based on multi-point inspections
• Build long-term customer relationships that generate repeat business and referrals
• Maintain accurate records using dealership management software and service scheduling systems
• Help achieve departmental customer satisfaction and sales goals

Qualifications

• Previous experience as an Automotive Service Advisor, Service Writer, Service Consultant, or Automotive Service Consultant preferred
• Dealership experience is highly preferred
• Excellent customer service and relationship-building skills
• Strong communication, organizational, and multitasking abilities
• Ability to work effectively in a fast-paced environment
• Basic knowledge of automotive maintenance and repair is preferred
• Comfortable using dealership management systems and computer software
• Positive attitude, strong work ethic, and team-first mentality
• Valid driver’s license with an acceptable driving record

Benefits

• Earn Up to $100,000+ Per Year Competitive compensation with performance incentives
• Busy service department with consistent customer traffic
• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off
• Paid Holidays
• Paid training and ongoing professional development
• Career advancement opportunities
• Employee vehicle purchase program
• Employee discounts on vehicles, parts, and service
• Modern dealership and service facilities
• Supportive, team-oriented culture