Automotive Service Advisor

Are you ready to have FUN and break up the same old boring work shift? Do you like Halloween Costume & Ugly Sweater Contests, Achievement Luncheons, Football Jersey Days, and MORE? Are you looking for an employer who celebrates your accomplishments and a company that consistently promotes from within? Then New Holland Auto Group is the place for you!

About the role

We are looking for an experienced Service Advisor to join our award-winning service department team in a 40+ bay service department to provide our customers with exceptional experiences. The ideal candidate will flourish in a fast-paced and professional workplace. Salary range: $60k–65k (3–5 years of experience required to qualify for this pay range).

Responsibilities

• Manage a team of technicians through scheduling and assigning work
• Provide quality, friendly, professional customer service
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors
• Communicate directly with technicians regarding the status of the service work as well as the estimated time for completion so that customers can be informed
• Comply with all company safety policies and procedures
• Efficiently and accurately ensure quality repair work in accordance with dealership and factory standards

Requirements

• Strong listening skills
• Service advisor experience preferred
• Ford, Toyota, Chrysler, Dodge, Jeep, or Ram experience preferred
• Automotive Technical/Trade school degree
• Ability to learn new technology, repair and service procedures, and specifications
• Enjoy working in a fast-paced environment
• Positive, friendly attitude, along with a customer service mentality
• High school diploma or equivalent
• Math, reading, and basic computer skills
• Excellent oral and written communication skills
• Professional appearance and work ethic
• Valid PA driver’s license with a good driving record

Benefits

• Highly productive, very large, clean parts department
• Company-issued uniforms
• Energetic work environment
• Health, dental, vision, and life insurance
• 401K with company match
• Paid time off
• Advancement within the department and/or company
• Employee vehicle purchase program
• Employee service discount program

All applicants must pass pre-employment testing, which includes background checks, MVR, and drug testing. New Holland Auto Group is an Equal Employment Opportunity employer.