Automotive Service Advisor

About the role

New Bern Auto Group is searching for Service Advisors to join their team! Do you thrive in fast-paced environments and dedicate yourself to providing the best customer service experience possible? We want to talk to you!! We have two positions open & expect them to fill quickly.

• Treat others better than you expect them to treat you
• Smile when you talk
• Be a person of action. Tomorrow is too late.
• Have fun. Happiness is a choice.
• Listen to understand, not to respond.
• Attack problems, not people.
• Look the part, be the part and be on time
• Persist without exception
• Let the mission determine the decision

Responsibilities

• Check customer's vehicles in for service
• Discuss vehicle needs with customer
• Analyze remaining warranty, vehicle needs & vehicle history to recommend vehicle maintenance
• Offer additional needed services to guests and explains benefits
• Close out open tickets in a timely manner
• Provide an exceptional customer experience
• Communicate with customers while vehicle is being repaired
• Manage all open repair orders while in progress

Benefits

• Medical and Dental
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Long term job security
• Discounts on products and services