Automotive Service Advisor
About the role
This position acts as the main contact between our Guests and our Service Department. The role is responsible for managing Guest interactions, assessing vehicle issues, explaining repairs and costs, and ensuring timely service delivery. It requires excellent Guest service, problem‑solving, and strong communication skills. Automotive knowledge and experience are a plus, though not required, and outstanding training opportunities are available for those willing to grow.
Responsibilities
- Positively greet Guests, listen to Guest concerns, and explain service options.
- Diagnose vehicle issues based upon Guest descriptions and vehicle inspections.
- Turn Guest requests into actionable work orders for our technicians.
- Provide accurate quotes/estimates for repairs.
- Effectively manage Guest appointments and coordinate with technicians.
- Keep Guests informed about the status of repairs and changes.
- Address and resolve Guest complaints.
- Maintain positive Guest relationships to encourage repeat business.
- Sell additional services and products when recommended.
- Maintain accurate Guest records and service history.
Schedule
The workdays are Monday through Friday with a rotational Saturday. Facilities are closed on Sunday. Work hours are either 7:00 am to 5:00 pm or 8:00 am to 6:00 pm.
Pay
This position is paid on a commission/incentive‑based plan. The compensation range is $42,000–$70,000+ per year (commission based). It consists of a base draw plus incentives for key metrics such as Guest Service, payable labor sales, and other potential incentives, with no cap on incentive amounts.
Benefits
- Medical Insurance
- Dental Insurance
- Vision Plan
- Health Savings Account
- Cafeteria Plan
- Life Insurance
- Employer‑sponsored 401(k) & potential Profit Sharing
- Paid Time Off
- Designated Paid Holidays
Qualifications
Automotive knowledge and experience are a plus but not required. The company offers outstanding training opportunities for those willing to grow.