Automotive Service Advisor
About the role
This position acts as the main contact between Guests and the Service Department. Responsibilities include managing Guest interactions, assessing vehicle issues, explaining repairs and costs, and ensuring timely service delivery. The role requires excellent Guest service, problem‑solving, and strong communication skills. Automotive knowledge and experience are a plus but not required, and outstanding training opportunities are available for those willing to grow.
Responsibilities
- Positively greet Guests, listen to Guest concerns, and explain service options.
- Diagnose vehicle issues based upon Guest descriptions and vehicle inspections.
- Turn Guest requests into actionable work orders for technicians.
- Provide accurate quotes/estimates for repairs.
- Effectively manage Guest appointments and coordinate with technicians.
- Keep Guests informed about the status of repairs and changes.
- Address and resolve Guest complaints.
- Maintain positive Guest relationships to encourage repeat business.
- Sell additional services and products when recommended.
- Maintain accurate Guest records and service history.
Schedule
Workdays are Monday through Friday with a rotational Saturday; facilities are closed on Sunday. Shifts are either 7:00 am – 5:00 pm or 8:00 am – 6:00 pm.
Pay
This position is paid on a commission/incentive‑based Pay Plan. The compensation range is $42,000–$70,000+ per year (commission based). It consists of a Base Draw plus incentives for key metrics such as Guest Service, payable labor sales, and other potential incentives, with no cap on incentive amounts.
Benefits
- Leader in our industry for overall Employment Package
- Opportunity for growth and advancement within the company
- Medical Insurance
- Dental Insurance
- Vision Plan
- Health Savings Account
- Cafeteria Plan
- Life Insurance
- Employer‑sponsored 401(k) & potential Profit Sharing
- Paid Time Off
- Designated Paid Holidays
- Health, Wellness, and Safety of team members is a top priority