Automotive Service Advisor

Responsibilities

• Greet all Service Drive Customers promptly
• Quickly and accurately obtain all Customer and Vehicle information
• Clearly complete a Service Drive Walk Around and note all symptoms from the customer as well as all noticeable maintenance
• Recommend to Customer both required and recommended maintenance
• Prepare a clear and accurate estimate for the customer with accurate timelines for completion
• Monitor the progress of repairs and inform the customer of additional vehicle needs as required
• Follow up with Customer on the progress of repairs
• Verify the final invoice and inform Customer of all repairs completed
• Complete an active delivery with the Customer

Qualifications

• Communicate effectively with our customers via Phone, Internet or Text
• Check email frequently and respond to customer inquiries immediately
• Maintain great Customer Satisfaction Index (CSI)
• Set appointments for our customers and properly outline timelines for repair
• Learn and maintain a thorough knowledge of Dealership policies, products, and procedures
• Establish personal goals that are consistent with the productivity requirements of the Dealership
• Maintain a professional appearance

We Offer

• Competitive pay
• Health insurance
• Paid vacation and paid holidays
• Professional work environment
• Comprehensive training

About the Role

Automotive Service Advisors at Master Chevrolet Cadillac of Aiken, SC play a crucial role in ensuring our customers have a positive experience. They are responsible for greeting customers, obtaining necessary information, recommending services, and following up on repairs.

Benefits

• Comprehensive training

Schedule

Hours may vary based on department needs.

Pay

Compensation is commensurate with experience.

Equal Opportunity Employer

Master Chevrolet Cadillac of Aiken, SC is an equal opportunity employer and values diversity.