Automotive Service Advisor

About the role

The Sales & Service Advisor serves as the primary customer contact, assisting with vehicle needs, recommending services, and ensuring a professional, smooth experience. This position involves customer interaction, sales, problem-solving, and teamwork skills.

Responsibilities

• Greet customers professionally in person and on the phone.
• Listen to and document customer concerns; inspect vehicles and reference service history.
• Recommend appropriate services and clearly communicate additional suggestions from technicians.
• Provide accurate quotes, update customers on service progress, and review completed work and warranties.
• Follow proper procedures for billing, conduct post-service follow-ups, and track returns and warranty parts.
• Perform other assigned duties.

Qualifications

• High School Diploma or equivalent.
• Must be at least 18 years old.
• Prior experience as a Service Advisor is preferred but not required.
• Professional appearance and ability to work in a process-driven environment.
• Valid driver’s license.
• Ability to work at least five days, including Saturday.

Skills

Excellent communication, sales, and customer service skills are essential.

Benefits

• Competitive pay
• Commission potential
• Paid vacations and holidays
• Insurance
• Retirement plans
• Tuition reimbursement
• Discounts
• Opportunities for advancement