Automotive Service Advisor

Krause Auto Group is seeking a motivated, customer-focused, and organized Service Advisor to join our growing service team. For over 30 years, we’ve built our reputation on customer satisfaction, employee growth, and promoting from within. With a portfolio of world-class automotive brands including BMW, Mercedes-Benz, Ford, Lincoln, Hyundai, Genesis, Lamborghini, Aston Martin, Rolls-Royce, Koenigsegg, McLaren, and Lotus across multiple states, you’ll be joining a fast-paced organization with long-term career growth opportunities.

Benefits

• Free health insurance option available
• 401(k) with company match
• HSA company contributions
• Dental & vision insurance available
• Paid vacation, PTO, and holidays
• Career advancement opportunities—we promote from within
• Employee discounts on vehicles, parts & service
• Family-owned and operated culture
• Long-term career stability
• Supportive and team-oriented environment

Responsibilities

Customer Experience

• Greet customers promptly and professionally in the service drive
• Build strong customer relationships and create a positive service experience
• Serve as the main point of contact throughout the repair process
• Provide concierge-level support for customer questions and concerns
• Communicate vehicle repair recommendations, timelines, and updates clearly and professionally
• Maintain Customer Satisfaction and Customer Success Index scores at or above company standards

Service Department Operations

• Oversee service orders and help manage workflow within the service drive
• Distribute repair orders efficiently between technicians
• Assist customers with vehicle maintenance recommendations, warranties, and repair information
• Help ensure technician productivity and daily labor sales goals are achieved
• Assist with diagnosing vehicle concerns and coordinating parts or tools when needed
• Support warranty administration and service department processes

Leadership & Team Collaboration

• Reinforce dealership policies and maintain compliance with company standards
• Foster strong relationships with technicians, management, and manufacturer representatives
• Support a positive, team-oriented culture within the service department
• Participate in training and ongoing process improvement initiatives

Requirements

• Strong communication and customer service skills
• Organized, professional, and detail-oriented mindset
• Ability to multitask and perform well in a fast-paced environment
• Leadership ability and experience working with teams
• Positive attitude and self-motivated work ethic
• Proven ability to deliver strong customer satisfaction results
• Professional appearance and polished communication style
• Ability to work independently while collaborating with others effectively
• Valid driver’s license with a clean driving record
• Previous Automotive Service Advisor or Dealership Experience Preferred

About Us

Over 30 years of automotive success. Family-owned and operated organization with a promote-from-within culture and real advancement opportunities. Leadership team committed to employee growth and development. Opportunity to work with some of the most respected automotive brands in the industry.

Perfect for candidates with backgrounds in: automotive service advising, automotive repair or technician experience, customer service and sales, service drive management, hospitality and client relationship roles, and high-volume dealership environments.