Automotive Service Advisor

About the Role

We’re looking for a Service Advisor who aligns with our core values and acts with respect, integrity, growth, humility, and teamwork. The ideal candidate has a friendly and cooperative demeanor, thrives in a fast-paced environment, and is motivated, patient, conscientious, and analytical.

Responsibilities

• Greet all customers promptly and professionally.
• Provide excellent customer service by listening to customer inquiries and requests, asking questions to identify service needs, resolving concerns, and selling additional services when appropriate.
• Provide customers with updates, estimates, and inspection results in a timely manner.
• Answer customer telephone calls promptly and courteously, making every effort to satisfy the caller’s inquiry.
• Review all completed work and recommendations and collect payments from customers.
• Demonstrate proficient knowledge in Dealer Management System (DMS) and other essential software programs to look up customer service history, schedule appointments, enter repair order information, and manage data.
• Provide excellent service and review the customer satisfaction survey with each customer.

Benefits

• Competitive compensation package and 401k with company match.
• Wellness Time Off, plus holidays, plus a Personal Purpose Day.
• Medical, Dental, Vision, Disability Insurance, AD&D, and Life Insurance.
• Flex Spending, Health Savings Account, EAP, Wellness Plan, Mental Health Support, Diabetes Management Program, and Parental Leave Stipend.
• Year-end bonus program for ALL employees (Garff Giveback).
• Employee discounts on vehicle purchase, parts, service, and more.

About Us

At Ken Garff Automotive Group, we’re not your standard dealership. We’re committed to changing, growing, and progressing, and our employees take pride in where they work. While our uniforms and buildings may not stand out at first glance, our focus on listening and valuing our people sets us apart. Founded in 1932, we’re reinventing the industry and need your energy, focus, and commitment to our values to keep moving forward.