Automotive Service Advisor

About the role

Jaffarian Toyota is seeking qualified sales professionals to join our Service Management Training Program. We are a fast‑paced, high‑energy team dedicated to delivering the best customer experience. As New England’s oldest Toyota dealer (four‑generation family owned), we offer some of the best pay plans in the industry.

Responsibilities

• Serve as the liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; entering RO into the service database system.
• Provide the client with an accurate estimate of repair or maintenance cost, and/or a minimal diagnostic fee with explanation of associated cost, detailing problems and pertinent information, and secure client authorization of repair or service.

Requirements

Qualified candidates must possess exceptional communication skills, work well in a team environment, be self‑motivated, and have an appetite to thrive.

Skills

• Exceptional communication
• Team collaboration
• Self‑motivation
• Customer‑focused problem solving

Benefits

• Engaged, knowledgeable management
• Air‑conditioned shop
• Dedicated service BDC (phones answered)
• Top‑performing CSI
• Loyal customer base
• Medical insurance
• Dental insurance
• Prescription insurance
• Long‑term disability insurance
• Short‑term disability insurance
• Vision insurance
• Life insurance
• Paid holidays
• Paid vacations
• Paid training

Pay

First‑year earning potential: $65,000 – $85,000; second‑year up to $100,000 for qualified candidates.