Automotive Service Advisor

About the role

We are seeking energetic Service Advisors with a can-do attitude to join our expanding team at one of the largest privately owned automotive dealer groups in West Tennessee. Top performers earn six-figures, and we provide the tools, training, and incentives to help you succeed in a fast-paced environment with opportunities for advancement.

Responsibilities

• Greet customers promptly
• Obtain customer and vehicle information
• Clearly report all vehicle symptoms as described by the customer
• Determine and recommend needed maintenance based on age, mileage, and vehicle history
• Prepare a complete and accurate estimate of cost for labor and parts
• Establish follow-up time
• Monitor the progress of each vehicle throughout the day and update customers frequently
• Verify that the final invoice reconciles with the work performed on the repair order
• Explain all completed work and charges to customers

Requirements

• Minimum 1 year experience in a service advisory role preferred (we will train the right candidate)
• Positive attitude and team player mentality
• Sales experience is a plus
• Customer Satisfaction Index (CSI) focused

Benefits

• Unsurpassed professional training
• Team-oriented environment
• Advancement opportunities
• Monthly guarantee while training
• Paid vacation (max 3 weeks)
• 401k with company match
• Affordable medical insurance
• Dental insurance
• Vision insurance
• Life and disability coverage
• Employee car purchase program
• Wellness program

Opportunity to work with 13 new car brands and more to come.