Automotive Service Advisor
About the role
Grubbs Automotive is a family-first, relationship-driven dealership dedicated to our employees, customers, and community. We offer a supportive team environment with ongoing training, skills development, and career growth opportunities — so you can build a rewarding career in automotive service and sales while making a real impact every day. As an Automotive Service Advisor, you will be the first point of contact for customers requiring automotive maintenance or repairs. You will listen to customers’ concerns, understand vehicle issues, and coordinate service appointments. Your goal is to ensure exceptional customer service by providing accurate estimates, recommending necessary repairs, and maintaining clear communication throughout the service process.
Responsibilities
- Customer Interaction: Greet customers and conduct initial inspections of vehicles to understand issues. Listen carefully to customer concerns and document them accurately. Provide explanations and recommendations regarding repairs and maintenance.
- Service Coordination: