Automotive Service Advisor

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., we deliver a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. Our work is grounded in a belief that a better experience for customers starts with an exemplary experience for employees. We invest in people, technology, and operational excellence to shape the future of automotive retail.

About the role

Group 1 Automotive is seeking a Service Advisor to join our high-performing team. As a key point of contact for customers, you will guide them through their service experience with clarity and care. We’re looking for someone who takes pride in building trust, communicates effectively, and thrives in a team-driven environment that values both employees and customers. Must be willing to work Saturdays.

Responsibilities

• Schedule, confirm, and manage service appointments to ensure an efficient and seamless customer experience
• Greet customers, perform vehicle walkarounds, and accurately document concerns and service needs
• Create detailed repair orders with clear, transparent cost and time estimates
• Recommend maintenance and additional services based on vehicle condition, mileage, and manufacturer guidelines
• Communicate effectively with technicians and parts departments to prioritize work and ensure timely completion
• Provide consistent updates to customers on repair status, timelines, and any changes to scope or cost
• Deliver vehicles upon completion, reviewing work performed and ensuring customer satisfaction
• Maintain strong product and warranty knowledge to confidently guide customers through service recommendations
• Build and maintain long-term customer relationships to drive retention and repeat business

Requirements

• Previous customer-facing sales experience is required (retail, outside sales, hospitality, etc.)
• Automotive Service Advisor experience is a plus (dealership preferred)
• Xtime & CDK experience is a plus
• Strong desire to provide an exceptional customer experience
• Ability to achieve targeted goals
• Ability to thrive in a fast-paced environment with demonstrated communication and interpersonal skills
• High School diploma or equivalent
• Valid in-state driver’s license and must maintain an acceptable, safe driving record

Benefits

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Market-leading pay based on experience plus bonuses
• Structured, self-paced, and paid training opportunities leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program