Automotive Service Advisor
Germain Toyota of Columbus · Columbus, OH · 1 mo ago
OTHRFull-time
About the role
As a Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client regarding their vehicle status, repairs, and diagnostics. You will be well-versed in product offerings, inventory needs, technician scheduling, and customer service.
Responsibilities
- Answer service calls and set and confirm appointments
- Write repair orders
- Act as a liaison between the technician and customer
- Assist your client through the service process
- Collaborate with various team members for loaner availability, proper warranty processing, and disclosure
Requirements
- At least 2 years of experience
- Strong record of positive customer satisfaction results
- Organized and friendly personality
- Fantastic communication skills with your customers
- Professional personal appearance
- Team-oriented and self-motivated
- Able to work with little supervision
- Clean driving record
Benefits
- Comprehensive health, dental, and vision insurance
- 401(k) Savings Plan with Employer Match
- Paid Vacation and Company Holidays
- Competitive wage plans
- Ongoing professional development and internal promotions
- Company outings and activities
- Employee discounts