Automotive Service Advisor

Job Description

Ferman Ford is seeking an experienced Automotive Service Advisor to join our growing service department. The ideal candidate will be a strong communicator with a passion for customer service and a solid understanding of automotive repair processes. This role is key to ensuring a smooth and professional experience for every customer.

Responsibilities

• Greet customers promptly and professionally upon arrival
• Gather customer and vehicle information accurately and create detailed repair orders
• Clearly communicate customer concerns to service technicians and relay technician findings back to customers
• Provide transparent cost estimates and explain recommended maintenance or repairs
• Maintain communication with customers throughout the repair process
• Review completed repair orders for accuracy and ensure all work has been properly documented
• Handle warranty and insurance documentation as needed
• Maintain a professional appearance and provide an exceptional customer experience

Qualifications

• Previous experience as a Service Advisor or Writer required (Ford experience a plus)
• Strong automotive knowledge and understanding of repair procedures
• Proven track record of achieving high CSI and customer satisfaction
• Excellent communication, organization, and multitasking skills
• Computer proficiency and ability to learn dealership software (CDK, Reynolds, etc.)
• Positive attitude, integrity, and strong work ethic
• Valid driver’s license and clean driving record

Benefits

• Excellent career growth and advancement opportunities
• Paid training and education to achieve and maintain required job certifications
• Aggressive Gross Profit based play plan with bonuses
• 401K with company participation
• Comprehensive Health, Dental, Vision, and Life Insurance programs for employees and their families
• Short-term & long-term disability insurance available
• HSA (Health Savings Account)
• PTO (Paid Time Off)
• Employee pricing for new & used vehicles, service, and parts