Automotive Service Advisor

Job Profile Summary

The Service Advisor focuses on delivering an outstanding member experience as well as facilitating the work flow of technicians. The job encompasses listening and asking the proper questions to ensure the vehicle to be serviced is diagnosed properly while maintaining the highest levels of customer satisfaction. This includes delivering courteous service, clearly explaining services and charges, accurate completion timelines, and delivering quality work.

Essential Duties

• Perform all duties necessary to interact with members, determine their perceived auto repair needs and to meet and exceed their expectations of great customer service.
• Accurately document repairs, diagnostic and maintenance work into shop management system.
• Sources and estimates all needed parts for repairs to customer vehicles.
• Suggests repairs for safety and improved performance and helps prioritize for customers in order of importance: safety, economy, longevity etc.
• Reviews all repairs made to vehicles at point of sale and assures customers have a clear understanding of repairs performed throughout all phases of the transaction including the original estimate through the final payment.
• Performs minimal record keeping and other administrative functions required to support the business.

Knowledge/Skills/Abilities

• Effective verbal and written communication skills in the language(s) required for the role, as justified for business necessity.
• Effective organization, interpersonal and negotiation skills.
• Ability to work scheduled hours as necessitated by business need.
• Strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email.
• Strong Member service focus.
• Automotive/mechanical background.
• Ability to drive vehicles equipped with manual transmission.
• Knowledge of equipment/tool operation and diagnostic/repair procedures.

Requirements

• Must possess a valid driver’s license with a safe driving record.
• High School Diploma or equivalent certification (GED).
• 3-5 years industry experience in auto repair.
• Automotive Service Excellence certification desired.

Work Environment/Physical Requirements

• Ability to lift and or carry up to 40lbs.
• Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders.