Automotive Service Advisor
Bettenhausen Automotive · Lockport, IL · 2 wk ago
On-siteOTHR$60k–$120k/yrFull-time
Job Responsibilities
- Consult and interpret customer needs for the technicians
- Utilize exemplary customer service and sales skills to drive sales
- Serve as the primary point of contact for all automotive service and repair matters
- Understand customers' problems and arrange for appropriate service
- Prioritize required services, and offer options
- Set and manage the expectations of the service delivery for both the customers and technicians
- Continuously keep the customer updated on repair needs and completion times
Job Requirements
- 3+ years of dealership Service Advisor experience strongly preferred
- Reynolds & Reynolds experience preferred
- Exemplary customer service skills and sales skills are a must
- Able to work in a high volume environment and multi-task
- Valid driver's license
- Time management skills needed
- Must be organized