Automotive Service Advisor

About the role

Join a dealership built on honest work and real growth. For over 90 years, Farris Motor Company has earned trust by doing business the right way. We're family-owned, locally rooted in East Tennessee, and we operate three locations serving the Morristown and Jefferson City communities. We're not looking for people who mentally clock out at five. We're looking for Service Advisors who genuinely care about customers, who want to build real relationships, and who see this job as the beginning of something bigger.

Responsibilities

• Answer inbound customer calls and schedule service appointments with precision and professionalism
• Ask strategic questions to understand customers' service history and vehicle needs—really listen
• Check customers in and out, following a consistent service process that builds trust
• Provide real-time updates to customers throughout their repair or maintenance visit
• Recommend appropriate maintenance or repair services based on findings and genuine customer care
• Build lasting relationships with customers through trust and integrity in every interaction
• Verify and update customer contact information accurately during each visit
• Utilize computer and tablet systems to document and complete service records with attention to detail
• Work as part of a 2-3 person advisor team, supporting each other to accomplish shared goals
• Measure your own performance on what actually matters: happy customers who believe we care

Requirements

• Character: You're honest, dependable, and you do what you say you'll do
• Hunger: You want to succeed, you're willing to learn, and you're not afraid of hard work
• Customer service mindset: You genuinely care about helping people, not just processing transactions
• Strong communication skills: You can explain things clearly, both written and verbal
• Proficiency with computers and online systems: You can learn new software quickly
• Enthusiasm and coachability: You're willing to be trained and you ask questions when you don't know something
• Reliability: You show up, you're on time, and you're mentally present when customers need you
• Basic automotive knowledge is helpful, but not required—we'll teach you

Qualifications

We don't require prior service advisor experience. We don't require prior automotive industry experience. What we require is character and hunger. If you've worked in customer service, that's a plus. If you've handled phones, that's a plus. If you've worked retail or hospitality and learned how to care for customers, that counts.

Skills

None specifically listed, but strong customer service skills, communication, and reliability are essential.

Benefits

• Paid Training
• Health Insurance: Company pays 50% of employee cost
• 401(k) w/ Employer Match
• Paid Holidays and Vacation
• Atmosphere Built on Teamwork: Small Teams create BIG results
• Advancement Opportunity
• Respect: You're not a number here—you're part of the Farris family

Pay

Weekly Guarantee + Commission. Performers who excel at building customer relationships exceed $70k+ annually.

Schedule

Full Time