Automotive Service Advisor
Ed Martin Toyota · Indianapolis, IN · 3 wk ago
OTHRFull-time
About Ed Martin Automotive Group: we are looking to add Service Advisors to our growing team. Service Advisors serve as the primary contact between the dealership Service Department and our customers.
Responsibilities
- Greet customers promptly
- Obtain customer and vehicle information
- Clearly report all vehicle symptoms as described by the customer
- Determine and recommend maintenance based on age, mileage and history of vehicle
- Prepare a complete and accurate estimate of cost for labor and parts
- Establish follow up time
- Monitor the progress of each vehicle throughout the day, and update customers frequently
- Verify that the final invoice reconciles with the work performed on the repair order
- Explain all completed work and charges to customers
Requirements
- Proven record of achieving exceptional customer satisfaction
- Past experience as a service advisor, assistant lane manager or service consultant
- A desire for a long-term career with a growing organization
- Personal and professional integrity
- Computer skills and willingness to learn new programs
Benefits
- PTO up to 20 days
- 401k match
- Paid Training and ongoing development
- Medical, Dental, Vision Insurance
- Life Insurance
- Flexible Work Schedules
- Employee discounts on products & services
- Growth opportunities
- Health/Wellness programs