Automotive Service Advisor
About the role
Driven by Dobbs’ mission is to be the leader in the automotive tire and service aftermarket industry in every market that we operate in, providing premier service to our guests. The company’s vision and values emphasize a culture that extends beyond the shop, supporting local organizations and charities in the communities where teams live and work. Driven by Dobbs brings together Dobbs Tire and Auto Centers (founded 1976 in South St. Louis, MO) and Conrad’s Tire Express & Total Car Care (founded 1969 in Cleveland, OH), forming a rapidly expanding, multi‑market automotive service organization that will operate across eight states in 2026 with continued growth on the horizon. Across all locations, customers can expect a full selection of quality tire brands and comprehensive automotive services, ranging from routine maintenance to advanced diagnostics and engine repair. The organization invests in training, development, safety, and overall team wellbeing to empower people to deliver exceptional service every day. The work environment is fast‑paced, with frequent exposure to varying temperatures, extended periods of standing, bending, and lifting tires or equipment, requiring adherence to all safety procedures and proper use of personal protective equipment (PPE). Teamwork, reliability, and effective communication are essential to maintain a safe and efficient workplace, and attention to detail plus a commitment to quality service are critical for success.
Responsibilities
- Greet customers and assess their tire and automotive service needs with a professional, customer-focused approach.
- Recommend and sell tires, services, and accessories that align with customer requirements and store sales goals.
- Manage sales transactions across retail, wholesale, and national accounts accurately and efficiently.
- Oversee shop workflow to balance service sales with available staff, equipment, and time.
- Track inventory levels, assist with tire stocking, and maintain organized and attractive point-of-sale displays.
- Perform daily opening and closing duties, including safe handling of deposits and basic shop support tasks such as occasional tire mounting and balancing.
- Lead by example to promote a clean, organized, and customer-friendly showroom and service environment.
- Demonstrate strong multitasking abilities to manage customer interactions, sales activity, and operational priorities simultaneously.
- Apply automotive product knowledge to assist customers with tire selection, alignment needs, and general vehicle maintenance recommendations.