Automotive Service Advisor

About the role

Driven by Dobbs brings together Dobbs Tire and Auto Centers (founded 1976 in South St. Louis, MO) and Conrad’s Tire Express & Total Car Care (founded 1969 in Cleveland, OH). Together we operate a rapidly expanding, multi‑market automotive service organization across eight states, offering a full selection of quality tire brands and comprehensive automotive services from routine maintenance to advanced diagnostics and engine repair. Our mission is to be the leader in the automotive tire and service aftermarket industry in every market we serve, providing premier service to our guests. We invest in training, development, safety, and team wellbeing, and we proudly support local organizations and charities in the communities where we live and work.

The Retail Sales Manager drives sales performance and delivers exceptional customer experiences in a fast‑paced automotive service environment. Responsibilities include assessing customer needs, recommending tires and services, managing day‑to‑day sales operations across retail, wholesale, and national accounts, overseeing shop workflow, tracking inventory, maintaining point‑of‑sale displays, performing opening/closing duties (including safe deposit handling and occasional tire mounting/balancing), and leading by example to promote a clean, organized, customer‑focused showroom and service environment.

Responsibilities

• Greet customers and assess their tire and automotive service needs with a professional, customer‑focused approach.
• Recommend and sell tires, services, and accessories that align with customer requirements and store sales goals.
• Manage sales transactions across retail, wholesale, and national accounts accurately and efficiently.
• Oversee shop workflow to balance service sales with available staff, equipment, and time.
• Track inventory levels, assist with tire stocking, and maintain organized and attractive point‑of‑sale displays.
• Perform daily opening and closing duties, including safe handling of deposits and basic shop support tasks such as occasional tire mounting and balancing.
• Lead by example to promote a clean, organized, and customer‑friendly showroom and service environment.
• Demonstrate strong multitasking abilities to manage customer interactions, sales activity, and operational priorities simultaneously.
• Apply automotive product knowledge to assist customers with tire selection, alignment needs, and general vehicle maintenance recommendations.

Qualifications

• Strong belief in safety — being safe 100% of the time is the expectation.
• Alignment with company mission, vision, and values.
• Strong work ethic with a commitment to results.
• Strong team player with the ability to adapt to diverse team members.
• Ability to perform in a fast‑paced, high‑volume environment.
• Excellent verbal and written communication skills.
• High level of time management, accountability, and prioritization skills.
• Ability to be organized, problem‑solve, and be solution‑oriented.
• Self‑motivated, goal‑oriented, and driven to accomplish department goals.
• Strong critical thinker with a high level of attention to detail.
• Highly customer‑centric and master relationship builder.
• Motivation to meet and exceed sales goals while promoting company products and services.
• Ability to manage multiple priorities such as customer service, sales transactions, and workflow coordination.
• Works closely with technicians, service advisors, and management to ensure smooth operations.
• Efficiently manages customer service, sales, and workflow coordination in a fast‑paced environment.

Requirements

• Minimum of 1 year of experience in retail sales management.
• Automotive repair industry experience preferred.
• Valid driver’s license required.

Work environment

Fast‑paced automotive service environment with frequent exposure to varying temperatures due to shop conditions. Extended periods of standing, bending, and lifting tires or equipment. Requires adherence to all safety procedures and proper use of personal protective equipment (PPE). Involves teamwork, reliability, and effective communication to maintain a safe and efficient workplace. Attention to detail and a commitment to quality service are essential for success.