Automotive Service Advisor

Homosassa, FL 34448 Posted: 10/07/2026 Employment: Full-time Pay: Depends upon skills and experience Department: Service Experience: Intermediate Company Description Village Cadillac Toyota, the largest volume dealer in Citrus County, is proudly part of the Dimmitt Automotive Group—celebrating 'A Century on the Road' with a legacy spanning four generations and 100 years of excellence. Job Description The Automotive Service Advisor is the center of communication for service/repair activities and the liaison between Dimmitt guests and the technicians. Serving as the primary point-of-contact for all automotive service and repair matters, the Service Advisor must listen and thoroughly understand guest problems, arrange for appropriate service/repairs, and set/manage expectations on the part of the guests and the technicians in terms of service delivery. He or she makes sure the guest knows what repairs are needed and what repairs and maintenance are recommended. No one wants to have to bring their car in, but our Advisors ensure the guest is satisfied that the vehicle will be repaired right the first time and in the shortest time possible. The ideal candidate has a high school diploma or GED, some post-secondary automotive training or experience, at least 3-5 years of high luxury brand dealership experience, an unrestricted driver's license and a clean driving record, and a strong technical and customer service performance record. ASE certification a plus. He or she must be able to work productively in a fast-paced team environment and must have a positive attitude, professional appearance, great communication skills, and the ability to deliver world class customer service. Responsibilities Schedules service for guests either in person or on the phone to ensure a prompt and accurate diagnosis of any problemsMakes repair recommendations and manages delivery of repairs by setting and managing customer expectationsEnsures that required documentation is complete and is in compliance with regulations and standardsComplies with and enforces all safety policies and proceduresWelcomes each guest with a prompt and enthusiastic greetingPersonally refers guests with complaints that cannot be satisfied at the service advisor level to the service manager Qualifications High school diploma or GED preferred3-5 years of luxury brand dealership experience preferredBroad scope of automotive mechanical/electrical knowledgePleasant/friendly demeanor and an outgoing personalityExcellent communication, customer service, and problem solving skills, including the ability to maintain composure under stressUnrestricted driver's license and clean driving recordBasic computer and internet skills Benefits Medical Health Savings AccountTelehealthDental Vision Basic Group Life and AD&D – Employer ProvidedVoluntary Life Insurance – Employee / Spouse / Child(ren)Long Term DisabilityShort Term Disability Accident/Critical Illness401(K) - 3% Company Match on First Day of Enrollment / 10% vested after 1 year and 100% vested after 2 years Wait, there’s more! Employee Assistance ProgramPaid HolidaysPaid VacationAssociate Discounts on Vehicle Purchases, Parts, and Service