Automotive Service Advisor

Location: Grove City, PA

Job Type: Full-Time

About the role

Diehl Chrysler Dodge Jeep Ram of Grove City is seeking a motivated, customer-focused Automotive Service Advisor to join our growing service department. As a Service Advisor, you'll serve as the primary connection between our customers and automotive technicians. You'll help customers understand their vehicle's maintenance and repair needs while ensuring they receive professional, timely, and transparent service from arrival through vehicle delivery. Diehl CDJR of Grove City is part of Diehl Automotive, a growing automotive organization serving customers throughout Pennsylvania and Ohio. Our Service Advisors have the opportunity to work with an established dealership team while building relationships with owners of Jeep, Ram, Dodge, Chrysler, and other vehicles. We believe successful Service Advisors do more than write repair orders. They build trust with customers and help turn first-time service visitors into long-term Diehl customers.

Responsibilities

• Greet service customers promptly and professionally
• Listen to customer concerns and accurately document vehicle symptoms
• Prepare repair orders and service estimates
• Review recommended maintenance and repairs with customers
• Explain technician findings in clear, customer-friendly language
• Obtain customer authorization for repairs and additional services
• Maintain consistent communication with customers throughout the repair process
• Provide accurate updates regarding repair status and completion times
• Coordinate with technicians, parts personnel, warranty administrators, and service management
• Schedule maintenance and repair appointments
• Review completed repair orders with customers
• Explain invoices, warranty coverage, and recommended future maintenance
• Follow up with customers to help ensure satisfaction
• Build long-term relationships that encourage repeat service business
• Maintain accurate customer and vehicle records
• Help achieve dealership customer satisfaction, productivity, and service sales goals

Qualifications

• Previous automotive service advisor, service writer, dealership service consultant, or automotive customer service experience is preferred
• Chrysler, Dodge, Jeep, Ram, or Stellantis dealership experience is a plus
• Strong customer service and communication skills
• Ability to explain automotive maintenance and repairs clearly
• Strong organizational and multitasking abilities
• Comfortable working in a fast-paced dealership service environment
• Basic computer and dealership software skills
• Sales-oriented mindset without sacrificing customer service
• Professional appearance and positive attitude
• Valid driver's license with an acceptable driving record
• Dependable, motivated, and team-oriented

Benefits

• Competitive compensation
• Medical, dental, and vision insurance
• 401(k) retirement plan
• Paid vacation and paid time off
• Employee vehicle purchase and service discounts
• Factory and dealership training opportunities
• Career development
• Advancement opportunities throughout Diehl Automotive
• Professional, team-oriented work environment