Automotive Service Advisor

About the role

Copeland Toyota is seeking automotive service advisors to join their team. This is an excellent opportunity at a state-of-the-art facility.

Responsibilities

- Meet with customers and determine their needs for repair and/or service of their vehicle issues. - Increase customer satisfaction by building customer relations. - Maintain the company's standards for ethical business practices, professional image, customer service and good employee and community relations. - Monitor the progress of each vehicle throughout the day, and update customers frequently. - Increase profitability by maximizing sales and executing retail promotions. - Supervise technicians working on customers' vehicles, including time management and efficiency, parts ordering, and job completion times. - Oversee and participate in quality control. - Develop and document Standard Operating Procedures as necessary.

Requirements

- Ability to read, write, and speak English fluently. - Ability to concentrate and accomplish tasks despite interruptions. - Ability to perform multiple tasks simultaneously. - Proven track record of achieving high levels of Customer Satisfaction with a positive and energetic attitude. - Eligible to work in the United States.