Automotive Service Advisor

About the role

Chapman Automotive Group is a family-owned dealership organization that has delivered exceptional service and a customer-first experience since 1966. As one of the leading automotive retailers in Arizona and Nevada, we take pride in our strong team culture and commitment to excellence.

Responsibilities

• Greet customers in the service drive and document vehicle concerns and requested services
• Write accurate repair orders and confirm scheduled maintenance services
• Advise customers on technician recommendations, repair needs, and maintenance options
• Provide estimates, obtain repair authorizations, and process customer payments
• Maintain vehicle repair progress and communicate updates throughout the service visit
• Cook up closely with technicians to ensure timely and accurate service completion
• Build strong customer relationships through outstanding service and professionalism

Qualifications

• 2 years of experience as a Service Advisor/Writer at a luxury automotive dealership required
• Strong customer service and relationship building skills
• Excellent communication and interpersonal abilities
• Strong time management and organizational skills
• Self-motivated with the ability to achieve individual and team goals
• Valid Arizona driver’s license with a clean driving record required
• Must pass background check and drug screening

Compensation & Perks

• Competitive Pay: Uncapped Commission
• Opportunities for career growth and advancement
• Supportive, team-oriented workplace
• Employee discounts and assistance programs
• Volunteer opportunities and employee engagement programs
• Closed on Sundays

Benefits

• Medical, dental, and vision insurance
• 401(k) with company contributions
• Life insurance
• Paid time off and holidays
• Access to onsite nurse practitioners and wellness support