Automotive Service Advisor

About the role

Chapman Ford Lancaster is looking for a world-class Service Advisor to join our fast-paced, growing team—a leader in automotive retail. Work with the most recognizable brand in the world in a professional environment with job training and advancement opportunities.

Responsibilities

• Meet and greet service customers promptly in a professional and courteous manner.
• Inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
• Provide leadership to your team.
• Promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements.
• Provide accurate cost and time-of-completion estimates for recommended services; communicate and obtain proper customer authorization.
• Check on progress of services throughout the day and contact the customer to communicate and receive approval regarding any changes in cost estimates, promised delivery time, or recommended services.
• Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
• Confirm service appointments by telephone the day before the scheduled arrival and conduct post-repair follow-up.
• Inspect vehicles prior to each customer delivery to ensure services and/or repairs are performed correctly and communicate the results with the customer.
• Meet requirements of state and federal law for automobile repair and consumer protection.
• Demonstrate behaviors consistent with the Company’s Values in all interactions with customers, co-workers, and vendors.

Requirements

• Minimum 2 years of experience in a dealership industry (Ford experience preferred).
• High school diploma or equivalent.
• Valid driver license and a good driving record.
• Great attitude with a high-energy personality.
• Excellent customer service skills.
• Professional appearance and work ethic.
• Ability to work well in a process-driven environment.
• Outstanding communication skills, both verbal and written.
• Strong desire to help people and leadership goals.

Benefits

• Health insurance with choice of medical plans starting at $84.50/month.
• Dental and vision insurance.
• Life, STD, LTD, Hospital Indemnity, Accident, and Critical Illness insurance.
• 401(k) plan with company match.
• Accrued paid time off.
• Employee Vehicle Purchase Program.