Automotive Service Advisor

Responsibilities

• Greet customers promptly and professionally
• Write repair orders accurately and efficiently
• Schedule service appointments
• Maintain strong communication with customers throughout the repair process
• Cookordinate with technicians and parts department to ensure timely completion of repairs
• Review repair orders to ensure all work is completed properly
• Perform and explain multi-point inspections
• Maintain high customer satisfaction scores in accordance with manufacturer guidelines
• Achieve performance goals and objectives set by management
• Assist management with additional duties as assigned
• Effectively communicate with both internal staff and external customers

Qualifications

• Valid U.S. Driver’s License required
• Reliable and dependable
• Minimum 1 Year Of Customer Service Experience
• Paid previous automotive service advisor experience preferred
• Kia Experience Preferred
• CDK Drive experience preferred
• Strong communication and organizational skills
• Positive attitude with a high-energy personality
• Ability to multitask and remain focused in a fast-paced environment
• Professional appearance and demeanor
• Team-oriented mindset