Automotive Service Advisor

Location: Katy, TX

Schedule: Monday through Friday, 7:30 a.m. to 5:30 p.m.

Compensation: $100,000–$150,000 OTE, based on experience and performance

Pay Structure: Base salary plus commission

About the Opportunity

Alloy Automotive Partners is one of the highest‑producing independent European automotive repair groups in Texas, with locations throughout the Dallas–Fort Worth and Houston markets. We have built our reputation by doing the right thing, taking care of our people, and holding ourselves to a higher standard. Our shops feature dealership‑level facilities, experienced technicians, strong operational support, and a loyal customer base that values quality service. We are seeking an experienced, high‑performing Service Advisor for our Katy location. This is not an entry‑level position; candidates should already know how to manage a busy service drive, build trust with customers, confidently present repair recommendations, and consistently produce strong results.

Responsibilities

• Manage the customer experience from initial check‑in through vehicle delivery.
• Build lasting customer relationships through honest recommendations, proactive communication, and dependable follow‑through.
• Review inspection results and confidently present maintenance and repair recommendations.
• Create accurate estimates and explain repair priorities, pricing, timelines, warranties, and financing options.
• Consistently achieve performance goals related to sales, gross profit, average repair order, closing ratio, and customer satisfaction.
• Maintain complete and accurate repair orders, including customer authorizations, service contracts, deposits, and payment information.
• Coordinate closely with technicians and the parts team to keep work moving efficiently.
• Provide customers with timely updates regarding vehicle status, additional findings, pricing changes, or delays.
• Use Tekmetric and other shop systems to manage repair orders, customer communication, financing, and payments.
• Take ownership of challenges and help create solutions that support the customer, the team, and the shop.

Requirements

• 3–5 years of successful Service Advisor experience at a dealership or established independent automotive repair shop.
• Proven record of strong sales, gross profit, average repair order, closing ratio, and customer satisfaction results.
• Experience managing a high‑volume workload without sacrificing accuracy or customer service.
• Strong automotive knowledge and the ability to clearly explain maintenance and repair recommendations.
• Confident, consultative sales approach focused on helping customers make informed decisions.
• Excellent communication, organization, and follow‑through.
• Ability to remain composed, accountable, and solutions‑focused in a fast‑paced environment.
• Experience with Tekmetric or a similar shop management system (preferred).
• European automotive experience (strongly preferred).
• Valid U.S. driver’s license and ability to meet company insurance requirements.
• Physical ability to stand, walk, bend, reach, and work in a fast‑paced automotive environment; lift items up to 50 lb as needed.

Compensation and Benefits

• $100,000–$150,000 estimated on‑target earnings.
• Base salary plus commission.
• Medical, dental, and vision insurance.
• 401(k) with company match.
• Monday‑through‑Friday schedule with no weekend hours.
• Actual earnings will vary based on individual performance, experience, and the applicable compensation plan.

What Sets Our Shops Apart

• Dealership‑level facilities and customer experience.
• Strong earning potential with a base salary plus commission.
• Experienced master technicians and operational support.
• Established customer demand.
• Modern technology and professional processes.
• High‑performance culture with clear expectations.
• Opportunities for growth across an expanding automotive group.