Automotive Service Advisor

About the role

Alexandria Motors is looking for an experienced, customer-focused Automotive Service Advisor (Service Writer) to join our award-winning dealership. If you enjoy helping customers, working in a fast-paced environment, and building long-term relationships, this is an outstanding opportunity to grow your career while earning excellent income.

Responsibilities

• Greet customers professionally and create an outstanding first impression.
• Listen carefully to customer concerns and accurately document repair requests.
• Write repair orders and explain recommended maintenance and repairs.
• Communicate with technicians regarding vehicle inspections and repair progress.
• Keep customers informed throughout the repair process.
• Provide accurate repair estimates and obtain customer approvals.
• Recommend factory-scheduled maintenance based on vehicle needs.
• Clock vehicle delivery and explain completed repairs.
• Build long-term customer relationships through exceptional service.
• Maintain strong Customer Satisfaction Index (CSI) scores.
• Schedule future maintenance appointments.
• Work closely with the service team to maximize efficiency and customer satisfaction.

Requirements

• Previous Automotive Service Advisor, Service Writer, or dealership experience preferred.
• Strong customer service and communication skills.
• Sales experience or the ability to confidently recommend maintenance and repair services.
• Excellent organization and time-management skills.
• Ability to multitask in a fast-paced dealership environment.
• Professional appearance and positive attitude.
• Basic computer proficiency.
• Valid driver’s license with an acceptable driving record.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with an acceptable driving record.
• Ability to pass a background check and pre-employment drug screen.

Skills

• Customer service skills.
• Communication skills.
• Organizational skills.
• Time management skills.
• Computer proficiency.
• Technical knowledge of automotive systems.

Benefits

• Earn $5,000-$9,000+ per month.
• Dental Insurance.
• Vision Insurance.
• Life Insurance.
• 401(k) with company match.
• Paid Time Off.
• Paid Holidays.
• Paid Training.
• Employee discounts on vehicles, parts, and service.
• Ongoing manufacturer training.
• Career advancement opportunities.
• Modern, well-equipped service department.
• Supportive, team-oriented culture.
• Stable, growing dealership.

Pay

• $5,000-$9,000+ per month.

Schedule

• Flexible schedule to accommodate your needs.