Automotive Service Advisor

About the role

Drive Your Career Forward with AAA Club Alliance! Are you a customer-focused professional with a passion for the automotive industry? AAA Club Alliance is looking for an Automotive Service Advisor to be the connection point between our customers and our skilled in-shop technicians. In this role, you’ll guide customers through the repair process with confidence and care – ensuring they fully understand their service needs, building trust, and delivering an exceptional customer experience at every step. If you thrive in a fast-paced environment and enjoy helping people, this is your chance to shine with a company that values excellence, teamwork, and your career growth.

Responsibilities

• Greet customers, answer calls, and schedule appointments promptly and courteously.
• Review recommended repairs and services with customers to ensure clarity and understanding.
• Communicate updates if costs, timing, or scope of work change, documenting approvals accurately.
• Distribute work to shop technicians and track progress to ensure timely, high-quality results.
• Cook up warranty repairs, towing services, shuttles, or rental vehicles as needed.
• Monitor upcoming inspection and maintenance schedules, proactively notifying customers when service is due.
• Other duties as assigned.

Requirements

• A High School Diploma or equivalent.
• Prior experience in the automotive industry preferred, or at least three years in a fast-paced customer service/sales role with a strong record of success.
• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
• ASE Service Advisor Certification a plus, but not required.
• Valid driver’s license.
• Strong communication skills for collaborating with the team.
• Authorized to work in the USA.
• Ability to pass pre-employment screenings if offered a position (background check, drug screening).

Qualifications

• High School Diploma or equivalent.
• Three years of experience in a fast-paced customer service/sales role with a strong record of success.
• Knowledge of automotive technology and ability to communicate service needs clearly to customers and technicians.
• Valid driver’s license.
• Strong communication skills for collaborating with the team.
• Authorized to work in the USA.
• Ability to pass pre-employment screenings if offered a position (background check, drug screening).

Skills

• Customer service skills.
• Communication skills.
• Automotive technology knowledge.

Benefits

• Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Pay

The starting base compensation for this position is $19.35/hr. Actual pay will be based on factors such as applicant experience and geographic location.

Schedule

• Full-time, 5 days per week.
• Team members are required to work Saturdays as part of their regular schedule.
• The workweek includes one scheduled day off during the week and Sundays off.
• Additional schedule adjustments may be made based on business needs and approved time off.

Benefits

• Comprehensive benefits package that includes: Medical, Dental, and Vision plan options.
• Up to 2 weeks Paid parental leave.
• 401k plan with company match up to 7%.
• 2+ weeks of PTO within your first year.
• Paid company holidays.
• Company provided volunteer opportunities + 1 volunteer day per year.
• Free AAA Membership.
• Continual learning reimbursement up to $5,250 per year.

Equal Opportunity Employer

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws.