Automotive Service Advisor ASM

Pacifico Auto Group is a family-owned dealership celebrating 99 years in business in the Philadelphia metro area.

About the role

We are growing fast and are looking for a top-performing Automotive Service Advisor to join our team. If you are passionate about helping customers, enjoy a fast-paced environment, and are ready to grow your career—this is the place for you.

Responsibilities

• Greet and assist customers throughout their service experience
• Handle 15–20 repair orders per day (customer pay, warranty, internal, used vehicles)
• Clearly explain service needs, prioritize work, and present pricing options
• Communicate updates via TruVideo, text, and text-to-pay platforms
• Coordinate with technicians for timely, high-quality repairs
• Maintain top 10% CSI scores in the region
• Accurately document all work in CDK/ADP and Ford SmartLane systems

Requirements

• Valid driver’s license (required)
• 2+ years of service advisor experience (preferred)
• Experience with CDK/ADP and tablet-based write-up systems a plus
• Strong customer communication and problem-solving skills
• Detail-oriented with a team-first attitude
• Must be organized, reliable, and goal-driven

Benefits

• Health, dental, and vision insurance
• 401(k) retirement plan with employer match
• Up to 3 weeks vacation and 5 paid sick days
• Short-term and long-term disability coverage
• Supplemental life insurance
• Employee vehicle purchase discounts
• Climate-controlled facility with modern tools and tech
• Ongoing training and advancement opportunities

Pay

$75,000 – $125,000 per year (based on experience and performance)

Schedule

• Full-time
• Monday to Friday
• Weekends as needed (rotating)
• On-site in Philadelphia, PA 19153