Automotive Sales Service Consultant Ford Lincoln

Daily Responsibilities

• Connect with service customers via phone, text, or email to schedule appointments and review upgrade or purchase opportunities.
• Greet customers in the service drive and build rapport while introducing potential lease and upgrade opportunities tailored to their needs.
• Maintain an up-to-date, in-depth knowledge of all new vehicle makes and models, becoming a true expert in your field.
• Leverage at least two years of auto sales experience to overcome objections, build rapport, and thrive in a consultative sales environment.
• Create a positive, seamless buying experience by guiding customers through their vehicle options and fostering long-term relationships.
• Conduct test drives to demonstrate key features and benefits of various models.
• Make daily outbound calls and follow up with existing and prospective customers to generate appointments and close sales.
• Reach out to customers after their visit to ensure they received exceptional service, addressing any concerns with professionalism and a strong commitment to satisfaction.

Qualifications

• Excellent communication, interpersonal, and organizational skills.
• Reliable and presentable in business attire representing Empire in a professional matter.
• Adequate attendance record and a commitment to being on time.
• Understanding the importance of listening and being empathetic while leading.
• A strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Experience providing outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Open to constructive feedback to improve your performance and development.
• Flexible with work scheduling and availability to work weekends and holidays if necessary.
• Strong computer and multi-tasking skills, including Microsoft Office.
• A strong attention to details.
• Showed stability in the job industry growing in each position you worked.
• Spanish-speaking sales consultants are a plus!

Company Description

The Empire Automotive Group provides exceptional opportunities for any individual seeking to advance in the retail automotive industry. Empire has numerous operations throughout Nassau, Suffolk, Queens, Brooklyn, Westchester and New Jersey, featuring 18 different franchise brands, both import and domestic. We are the third-fastest growing privately owned automotive group in the U.S. At the Empire Automotive Group, we are passionate about shaping the future of mobility. We go beyond selling and servicing vehicles; we provide unparalleled experiences with knowledge and skills that redefine industry standards. Our commitment to respect, transparency, and integrity forms the foundation of our operation. Not only do we create meaningful customer relationships, but we also nurture strong community connections. As one team, we work to re-imagine the automotive industry, while ensuring that all drivers continue their journey forward.

Benefits

• Free world-class sales training classes
• 401(K) Plan
• Paid Time Off (PTO)
• Competitive Pay Plans
• Health Insurance
• Dental Insurance
• Vision Insurance