Automotive Sales Manager - Portland, OR | Dick Hannah Dealerships
About the role
Our Automotive Sales Managers are responsible for optimizing customer retention and profitability in the sales domain. This position encompasses crucial finance functions in car deals, including deal closures and managing finance agreements. Additionally, responsibilities extend to recruitment, training, and performance management of sales personnel. By establishing and maintaining customer-centric sales standards, this role enhances market competitiveness and our “Believe in Nice” culture.
At Dick Hannah Dealerships, our Core Values are summed up in four words: Family, Integrity, Respect and Purpose. We’re a family-run business that’s been around since 1949 but keep our focus on the future and innovation. The Hannah family is passionate about how our business is run and treating our employees just as well as our customers. Every day. We truly care for our employees and sincerely appreciate everyone’s day-to-day contributions.
Responsibilities
- Structures vehicle deals, including contracting customers, ensuring accurate paperwork, and getting deals bought by bank; making necessary corrections and performing resigns, and assumes full responsibility for funding delays.
- Hires, trains, motivates, counsels, and monitors the performance of your team sales employees, creating and maintaining a strong and effective team.
- Understands, keeps abreast of, and complies with federal, state, and local regulations that affect sales.
- Establish individual salesperson goals and hold team members accountable for activity, appointments, follow-up, closing performance, and production.
- Ensures proper follow up of all potential buyers by developing, implementing, and monitoring a prospecting and sales control system.
- Conducts daily and/or weekly sales meetings.
- Provides effective communication throughout the sales department as well as interdepartmentally.
- Ensures that salespeople understand and follow dealership policies and procedures.
- Reviews team performance metrics and adjust coaching, staffing, and activity expectations based on results.
- Identify performance issues early and provide coaching, documentation, and corrective accountability when necessary.
- Manage and maintain high ratings in customer reviews.
- Support dealership inventory-turn and volume objectives by helping make sound retail decisions and maximizing available sales opportunities.
Qualifications
- Ability to read and comprehend instructions and information.
- Excellent communication and time management skills.
- Ability to multi-task.
- Physical ability to use computer hardware/software.
- Excellent supervisory/managerial skills.
- Team building and training/development skills.
- Ability to actively participate in team development and processes while motivating others to do the same.
- Basic knowledge of dealership operations.
- Must have valid drivers license and be insurable with company insurance.