Automotive Parts Counterperson

About the role

Krause Auto Group is seeking a Parts Counter Associate to join our dynamic team. This position offers opportunities for growth and advancement within a supportive, family-owned organization.

Responsibilities

• Aid customers and technicians with parts inquiries and orders
• Provide accurate parts pricing, availability, and order updates
• Communicate professionally with customers, service advisors, and technicians
• Answer incoming phone calls and respond to parts requests efficiently
• Ensure exceptional customer service throughout the parts process
• Read and interpret parts catalogs to identify correct parts and components
• Pull and fill parts orders accurately from inventory
• Maintain organized inventory and assist with weekly bin checks
• Notify management of low inventory or out-of-stock items requiring immediate attention
• Locate and source parts from outside vendors when necessary
• Review body shop estimates to ensure parts and pricing accuracy
• Ensure all internal parts requests are properly billed on repair orders
• Process retail payments and credit authorizations
• Maintain accurate documentation and inventory records
• Support additional parts department operations as needed

Requirements

• A high school diploma or equivalent
• A valid driver's license with a clean driving record
• Basic math and calculation skills including discounts, percentages, and pricing