Automotive Parts Counterperson

Qualifications & Requirements

• High School degree or equivalent
• Strong communication skills to explain parts information to customers and associates
• Knowledgeable about automotive OEM parts
• Experience with Reynolds & Reynolds preferred
• Experience working in the body shop a plus!
• Able to lift 50 - 70lbs
• Availability to work on Saturdays
• Must be a minimum of eighteen years of age
• Must have a valid driver license
• Must be able to pass pre-employment screen (background)

Benefits

• Paid Holidays and PTO
• Comprehensive Benefits Package
• Employee discounts on vehicle purchases, parts and service repairs
• Internal career advancement opportunities
• Opportunities to join our community service initiatives

What You'll Do

• Assist walk-in customers in selecting required parts, suggesting companion requirements, offering specials, and ensuring the customer is exposed to the full product line
• Pull purchased parts from stock
• If the part is not in stock, determine availability and submit an emergency order if requested by the customer or tech
• Answer phone calls, providing price quotes and other information
• Assist outside sales reps with their orders
• Set up orders for daily shipment, delivery, or pick-up
• Verify WILL CALL and BACKORDER files weekly and return to vendors or stock those items not required
• Multitask while using various online programs and communicating large orders with multiple body shop clients
• Aid Service Technicians in selecting parts needed for repairs in process
• Notify service desk and the customer that ordered parts have been received
• Ensure that before parts can be charged out, the technician presents a repair order
• Display seasonal parts and accessories in an attractive manner
• Keep all bins, aisles and storage areas clean, near and clearly labeled
• Be friendly, professional and efficient when working with customers and co-workers
• Provide the same high level of service to the other dealership departments, as is given to other customers
• Issue credit slips for parts returned, ensuring that the original invoice or its number, is available so that purchase and pricing can be verified. Exceptions must be approved by the Parts Manager or Office Manager
• Keep front and rear counters clean and uncluttered
• Advises Parts Manager when areas of the department are not in satisfactory condition
• Keep current on new products and product updates
• Participate in available training programs