Automotive Mobile Service Technician - Birch Run, Michigan, United States

The Position

Performs vehicle repair and maintenance work as assigned in accordance with dealer and factory standards in a mobile environment.

The Perks

• Competitive Compensation based on experience and Certifications (State and/or A.S.E.)
• Tiered Pay Plan (Pay rate increases based on flagged hours.)
• Technician Longevity Bonus Program
• Monthly Technician Hours Turned Contest
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Skills, Qualifications

• Devote himself/herself to ensuring satisfaction to customers.
• Determine management, production, and quality requirements by asking questions and listening.
• Follow lawful directions from supervisors.
• Understand and follow work rules and procedures.
• Interact well with others and be a positive influence on employee morale.
• Uphold the company’s non-disclosure and confidentiality policies and agreements.
• Work evening, weekend and holiday work hours as required.

Physical Requirements

• Occasionally required to climb or balance; stoop, kneel, crouch, or crawl.
• Occasionally required to walk, sit, and talk or hear.
• Frequently lift and/or move up to 25 pounds, and occasionally lift weights up to 100 pounds.

Education And Experience

• Ability to read and comprehend instructions and information.
• Professional personal appearance.
• Excellent communication skills.
• Ability to meet company's production and quality standards.
• High School Diploma or GED.
• Michigan Mechanic Certification.

Essential Duties & Responsibilities

• Perform work as outlined on repair order in a mobile atmosphere.
• Communicate with the Parts Department to obtain the needed parts.
• Tag and save parts, turn in parts, if the job is under warranty or if requested by the customer.
• Document work performed.
• Quality check work performed.
• Attend training classes.
• Keep abreast of factory technical bulletins.
• Ensure that customers’ vehicles are kept clean.
• Administer safety and housekeeping policies and procedures.
• Understand and follow federal, state, and local regulations, governing service repair work.

About the Role

The LaFontaine Automotive Group is an award-winning and nationally-recognized organization with 54 retail franchises, 9 collision centers, and 34 Michigan retail locations. Founded in 1980 by Michael Sr. and Maureen LaFontaine, the company is committed to building lifelong relationships that connect families and strengthen communities. The group employs nearly 2,500 individuals and actively participates in numerous non-profit organizations, educational institutions, and charities throughout southeast Michigan. The LaFontaine Family Deal offers personalized service and exceptional customer experiences across various brands including Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen.

Benefits

The LaFontaine Automotive Group offers a comprehensive benefits package including medical, dental, vision, life/AD&D insurance, an employer-paid 401(k) plan with matching contributions, and a variety of voluntary benefits such as flexible spending accounts, disability insurance, and legal protection. Additionally, employees receive paid time off, holidays, and a holiday pay policy.

Company Overview

The LaFontaine Automotive Group was founded in 1980 by Michael Sr. and Maureen LaFontaine. The company is known for its dedication to providing personalized automotive experiences and building strong relationships with customers and the community. With over 50 retail franchises, 9 collision centers, and 34 Michigan locations, the LaFontaine Automotive Group serves a wide range of customers and offers services for various brands including Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen. The company is committed to fostering a positive work environment and actively supports local non-profit organizations and educational institutions.

Equal Opportunity Employer

The LaFontaine Automotive Group is proud to be an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law.