Mobile Service Technician - Detroit, MI

About the Role

This position covers field service repairs, traveling to client locations to diagnose, maintain, and repair Lucid Motors vehicles. Lucid provides a service van or truck and needed tools. This fixed operation position works independently as well as with a team, with support from the closest service location. The role involves demonstrating passion for sustainable transportation and creatively solving problems in a fast-paced environment. ASE certifications are expected within 6-8 months of hire, with the cost of successful completion reimbursed.

Responsibilities

• Function as a Service Advisor and perform parts department duties including ordering, returns, and inventory management
• Work directly with clients to provide a high level of customer experience
• Effectively work with the appropriate software suite to properly and completely document all customer vehicle interactions
• Maintain a high knowledge level of High Voltage (HV), Low Voltage (LV), and general Electric Vehicle (EV) systems
• Properly perform the walk-around and write-up processes, accurately ascertaining primary concern through verbal interview and visual assessment to assess client needs accurately
• Accurately document client concerns for diagnosis and repair
• Follow correct repair order documentation procedures, i.e. The Three C's
• Invoice and collect payment
• Perform customer service duties such as answer phones, scheduling appointments (where needed), and calling customers to update them on repair status, or to follow up after repairs are completed
• Review appointment schedule to plan travel time and visit duration for mobile services
• Provide support at Service Center based on demand
• Ability to travel in assigned territory and other service locations
• Other duties as assigned

Qualifications

• 2-5 years of experience as an automotive service technician
• Self-sufficient, highly organized and comfortable working independently and as part of a team
• Knowledge of High Voltage systems, Low Voltage systems, and Electric Vehicle powertrain
• Customer facing experience exhibiting excellent written and verbal communication skills
• Proficient in Microsoft Office as well as learn proprietary DMS software
• EPA 609 Certification
• Willingness to complete Lucid provided CPR training post hire
• Valid driver's license with no suspensions within the past year. Drivers under 21 must have maintained a Driver's License for a minimum of 3 years and successfully complete Lucid Training upon hire

Preferred Qualifications

• ASE Certifications (A4, A5, A6, A7, A8, L3, L4 - ADAS)
• Previous Mobile Service Technician experience
• Previous experience with EV diagnosis and repair
• Experience in luxury automobile repair environments

Benefits

• Medical, dental, and vision insurance
• Life and disability coverage
• Paid time off: hourly/non-exempt employees accrue up to 120 hours; salaried/exempt employees accrue up to 160 hours
• Paid holidays and paid sick leave
• 401(k) retirement plan
• Eligible employees may also participate in Lucid's equity program and/or a discretionary annual cash incentive program