Automotive Dispatcher

About the role

Plans, organizes, leads and controls the flow of service work through the service department in a professional, timely manner while ensuring quality repairs at a fair cost to the customer.

Must have automotive technical knowledge as an auto technician, service advisor, or service manager.

Open Road Auto Group owns and operates over twenty-five automotive facilities including seventeen dealerships throughout the New York/New Jersey metropolitan area. Ranked as one of the largest automotive groups in the nation by Automotive News, the company specializes in providing “in-demand” vehicles, both new and pre-owned, with a “Five-Star Customer Service Experience.” With over 50 years of automotive experience, the mission is to remain one of the premier automobile retailers in the country, providing the best opportunities for team members, customers, and communities.

Responsibilities

• Schedules shop work to facilitate maximum productivity and hours in accordance with department objectives and technician skill level required
• Prioritizes and controls all comebacks to ensure proper and prompt attention
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor
• Maintains an organized and up-to-date repair log
• Prepares estimates when required
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Opens and closes repair orders
• Ensures that technicians follow warranty material disposition procedures
• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken
• Maintains high customer satisfaction ratings
• Maintains a clean work area
• Maintains a professional appearance
• Other tasks as assigned

Requirements

• Automotive technical knowledge as an auto technician, service advisor, or service manager

Benefits

Open Road Auto Group's Total Compensation Rewards Program includes:

• Base pay determined by competitive market pay rate for the job, skills, experience, and performance
• Bonuses rewarding achievement of specific business goals in eligible positions
• Wellness coverage including medical, dental, and vision plans
• Vacation time / personal time
• Short and long term disability
• Life insurance
• 401(k) retirement plan with employer match
• Manufacturer certifications
• Leadership training programs
• Vehicle purchase discounts
• Wellness initiatives
• Volunteer time