Automotive Business Development Representative - Commerce, Michigan, United States

About the role

The Position We are seeking honest and dynamic Internet Sales and Service/Business Development Representatives to manage customer leads for vehicles and drive customers to our world-class brand locations throughout Michigan.

Responsibilities

• Receive and respond to web based electronic inquiries (leads)
• Work with our existing customer data base
• Work with incoming sales and service phone calls that result from prospects and customers visiting the dealership website
• Evaluate performance based on how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale or service completion
• Utilize and/or learn both traditional and Internet-specific automotive sales and service processes
• Execute customer communications via email, telephone, and text, in line with standards and processes
• Set dealership appointments, achieve lead-to-Dealership conversion and sell products based on department standards
• Enter all prospect communications, notes, records, and customer appointment data into the CRM
• Maintain tracking boards showing Internet sales updated each day of the month
• Prepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads received
• Attend regular sales meetings for both the dealership and the eSales department

Qualifications

• Must be able to build rapport with customers
• Work well in a team atmosphere
• Excellent verbal, written and communication skills
• High degree of integrity and professionalism
• Strong work ethic demonstrated enthusiasm and an entrepreneurial spirit
• Able to organize, prioritize and multi-task efficiently
• Able to manage time effectively, work independently and be self-motivated

Skills

• Ability to organize, prioritize and multi-task efficiently
• Able to manage time effectively, work independently and be self-motivated

Benefits

• Comprehensive training program
• Training and a benefits package
• Hourly pay rate plus commission-based compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Paid Time Off
• Holiday Pay

Company

• Founded in 1980 by Michael Sr. and Maureen LaFontaine
• Includes 55+ retail franchises, 7 collision centers and 60+ Michigan locations
• Employes 3,000+ individuals
• Commitment to customers, staff, and local communities
• Represents the following brands: Buick, Cadillac, Chevrolet, Chrysler, Dodge, Ford, Fiat, Genesis, Honda, Hyundai, Jeep, KIA, Lincoln, Mazda, RAM, Polestar, Subaru, Toyota, Volvo, and Volkswagen