Automotive Business Development Representative - Highland, Michigan, United States

About the role

The Position We are seeking honest and dynamic Internet Sales and Service/Business Development Representatives to manage customer leads for vehicles and drive customers to our world-class brand locations throughout Michigan.

Responsibilities

• Receive and respond to web based electronic inquiries (leads)
• Work with our existing customer data base
• Work with incoming sales and service phone calls that result from prospects and customers visiting the dealership website, associated web sites and other lead sources
• Evaluate performance based on how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale or service completion
• Utilize and/or learn both traditional and Internet-specific automotive sales and service processes
• Manage customer communications via email, telephone, and text, in line with standards and processes
• Set dealership appointments, achieve lead-to-Dealership conversion and sell products based on department standards
• Enter all prospect communications, notes, records, and customer appointment data into the CRM
• Maintain tracking boards showing Internet sales updated each day of the month
• Prepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads received
• Attend regular sales meetings for both the dealership and the eSales department

Requirements

• Must be able to build rapport with customers
• Work well in a team atmosphere
• Excellent verbal, written and communication skills
• High degree of integrity and professionalism
• Strong work ethic demonstrated enthusiasm and an entrepreneurial spirit
• Able to organize, prioritize and multi-task efficiently
• Able to manage time effectively, work independently and be self-motivated

Qualifications

• High school diploma or GED certificate preferred
• One to three years related experience and/or training
• Two years of experience in customer service (No Automotive Necessary)
• Proficiency with MS Office applications including Word, Excel, and Internet Explorer

Skills

• Built rapport with customers
• Worked well in a team atmosphere
• Excellent verbal, written and communication skills
• High degree of integrity and professionalism
• Strong work ethic demonstrated enthusiasm and an entrepreneurial spirit
• Organized, prioritized and multitasked efficiently
• Managed time effectively, worked independently and was self-motivated

Benefits

• Very Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Pay

Hourly pay rate plus commission-based compensation

Schedule

Flexible schedule to accommodate dealership and customer needs