Automotive Business Development Representative - Commerce, Michigan, United States

The Position

We are seeking honest and dynamic Internet Sales and Service/Business Development Representatives to manage customer leads for vehicles and drive customers to our world-class brand locations throughout Michigan. You will be trained in our lead management/sales and service approach to create a wonderful experience for our customers as you help them get connected with our sales and service team to provide them with excellent customer service.

Essential Duties & Responsibilities

• Receive and respond to web based electronic inquiries (leads), working with our existing customer data base, incoming sales and service phone calls that result from prospects and customers visiting the dealership website, associated web sites and other lead sources.
• Be evaluated based on performance standards that measure how many leads were converted to showroom visits and how many of those showroom visits resulted in a sale or service completion.
• Utilize and/or learn both traditional and Internet-specific automotive sales and service processes.
• Execute customer communications via email, telephone, and text, in line with standards and processes.
• Set dealership appointments, achieve lead-to-Dealership conversion and sell products based on department standards.
• Enter all prospect communications, notes, records, and customer appointment data into the CRM.
• Maintain tracking boards showing Internet sales updated each day of the month.
• Prepare reports showing appointments scheduled, customer appointments kept, and customer sales based on leads received.
• Attend regular sales meetings for both the dealership and the eSales department.

Skills & Qualifications

• Must be able to build rapport with customers.
• Must work well in a team atmosphere.
• Excellent verbal, written and communication skills.
• High degree of integrity and professionalism.
• Strong work ethic demonstrated enthusiasm and an entrepreneurial spirit.
• Ability to organize, prioritize and multi-task efficiently.
• Ability to manage time effectively, work independently and be self-motivated.

Education And Experience

• High school diploma or GED certificate preferred.
• One to three years related experience and/or training.
• Or equivalent combination of education and experience.
• Two years of experience in customer service (No Automotive Necessary)
• Proficiency with MS Office applications including Word, Excel, and Internet Explorer.

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift 15 pounds at times.
• Must be able to access and navigate each department at the organization's facilities.

Benefits

• Very Competitive Compensation
• Employee Referral Program
• Employee Discounts on Sales and Service
• Benefits Package (Medical, Dental, Vision, Employer Paid Life/AD&D, Employee Assistance Program, Pet Insurance)
• Voluntary Benefits (Flexing Spending Account, Life/AD&D, Short-Term and Long-Term Disability, Critical Illness, Accident Insurance, Legal & Identity Theft Protection)
• 401(k) and Employer Match
• Holiday Savings Program with Employer Match
• Paid Time Off
• Holiday Pay

Compensation: Hourly pay rate plus commission-based compensation.

Training: Comprehensive training program teaching all about the business and Business Development Center. Career support with long-term career options in sales, service and management.

This response is AI-generated, for reference only.