Automotive Business Development Representative (BDC) / Internet Sales

About the role

DARCARS of Rockville is seeking an Automotive Business Development Representative (BDC) / Internet Sales to join their team. This position is not remote eligible.

Responsibilities

• Pull and manage leads through our CRM
• Serve as a knowledgeable first point of contact on products, services, and the DARCARS brand
• Convert online interest into in-store appointments
• Follow communication scripts to maintain consistency and quality
• Log all customer interactions in real-time
• Build strong working relationships with dealership personnel
• Maintain performance goals, including response time and conversion metrics

Requirements

• Valid driver's license required
• Excellent written and verbal communication skills
• To be computer savvy
• Strong attention to detail and organizational skills
• High energy, positive attitude, and a team-first mentality
• Able to multi-task and manage leads efficiently
• Willingness to learn and grow in a fast-paced environment
• Availability to work evenings, weekends, and most holidays

Qualifications

• Previous experience in customer service, sales, or call center environments
• Automotive experience a plus, but not necessary – we provide full training!
• CRM experience (e.g., DriveCentric, VinSolutions, Elead)

Skills

• Customer service skills
• Product knowledge
• Communication skills
• Technical proficiency with CRM systems

Benefits

• Comprehensive Benefits Plan including 401k
• Employee discounts on vehicle purchases, parts and service repairs
• Opportunities to join our community service initiatives
• Internal career advancement opportunities