Automotive BDC Representative / Internet Sales Representative
for sections: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Remove boilerplate, navigation, legal, EEO, duplicated lines, application instructions. Preserve all substantive info.
We need to parse the posting.
Key sections:
- Intro: "Diehl Hyundai of Massillon - Massillon, OH Full-Time | Automotive BDC | Customer Service | Internet Sales Highly Organized & Motivated BDC Representative - Massillon, OH Diehl Hyundai of Massillon is looking for a VERY organized, highly motivated Automotive BDC Representative to join our team in Massillon, Ohio. We need someone who thrives on staying organized, following up, communicating with customers, and getting results. If you're the type of person who keeps track of every detail, doesn't let leads fall through the cracks, and takes pride in turning customer inquiries into dealership appointments, we want to talk to you. Our ideal candidate is energetic, professional, persistent, and comfortable communicating with customers by phone, text, email, and online lead platforms. You'll play an important role in connecting prospective customers with our sales and service teams while providing an outstanding customer experience."
That could be "About the role" or maybe "Overview". We'll use About the role
with paragraphs.
- "What Does an Automotive BDC Representative Do? As a Business Development Center (BDC) Representative, you'll be responsible for managing incoming customer inquiries, following up with prospective customers, and scheduling dealership appointments. Your responsibilities will include:" then list bullet points.
That's responsibilities.
- "Organization Is Essential" section: describes organization requirement. Could be part of Requirements or Qualifications. Might be separate but we can combine into Requirements.
- "What We're Looking For" includes qualifications list.
- "Why Join Diehl Hyundai of Massillon?" includes benefits list.
- Also mention "Job Type: Full-time Work Location: In person - Massillon, OH Experience: Customer service, BDC, call center, inside sales, appointment setting, automotive dealership, or CRM experience preferred." That's metadata; we can fold into a short
maybe under About the role or separate. - Also location info about Massillon etc. Might be considered location but not needed as separate heading; we can include in About the role. - Also "BDC & Customer Service Jobs in Massillon, OH" etc. That's like job search suggestions; maybe considered boilerplate? It's not essential but could be considered location info. Might be considered redundant. Probably drop as it's like "Apply Today" etc. The instruction: remove duplicated lines, application instructions. The "Apply Today - Automotive BDC Representative" is application instruction; drop. - Also "Job Type: Full-time Work Location: In person - Massillon, OH Experience: Customer service, BDC, call center, inside sales, appointment setting, automotive dealership, or CRM experience preferred." This is metadata; we can include as a short paragraph under About the role. - Also "Diehl Automotive is an Equal Opportunity Employer." That's EEO boilerplate; drop. Thus sections: About the role: include intro paragraph, plus maybe job type line. Responsibilities: list of duties. Requirements: maybe combine "Organization Is Essential" and "What We're Looking For" (qualifications). Could separate Requirements and Qualifications but we need to avoid thin sections. Could have Requirements (including organization essential) and Qualifications (skills). But we have also Skills section maybe. We have "Qualifications include:" list. That's qualifications. We have "Organization Is Essential" which is more about required traits; could be part of Requirements. We have "What We're Looking For" which is similar to qualifications. Thus we could have:
About the role
(intro + job type)Responsibilities
(list)Requirements
(organization essential + maybe experience preferred)Qualifications
(the list of qualifications)Benefits
(benefits list) We should not include Pay or Schedule unless specified; none given. Check for any Pay info: none. Schedule: none. Thus output HTML fragment with those sections. Need to use- for any list of duties/requirements/benefits. For paragraphs use
. We must preserve all substantive information; not invent or summarize away detail. Let's extract details. Intro paragraph(s): "Diehl Hyundai of Massillon is looking for a VERY organized, highly motivated Automotive BDC Representative to join our team in Massillon, Ohio. We need someone who thrives on staying organized, following up, communicating with customers, and getting results. If you're the type of person who keeps track of every detail, doesn't let leads fall through the cracks, and takes pride in turning customer inquiries into dealership appointments, we want to talk to you. Our ideal candidate is energetic, professional, persistent, and comfortable communicating with customers by phone, text, email, and online lead platforms. You'll play an important role in connecting prospective customers with our sales and service teams while providing an outstanding customer experience." We can combine into one or two paragraphs. Job type line: "Job Type: Full-time Work Location: In person - Massillon, OH Experience: Customer service, BDC, call center, inside sales, appointment setting, automotive dealership, or CRM experience preferred." We can put as a paragraph. Responsibilities list items: - Respond promptly to internet and website leads - Handle inbound and outbound customer calls - Communicate with customers through phone, text, email, and online channels - Schedule sales and/or service appointments - Follow up consistently with prospective and existing customers - Maintain detailed and accurate customer records - Update customer information, notes, appointments, and follow-up activity in the dealership CRM - Confirm scheduled appointments - Re-engage customers who have not yet purchased or scheduled - Work closely with sales, service, and management teams - Track daily activities, appointments, contacts, and follow-up opportunities - Follow established BDC processes and communication schedules - Provide professional and friendly customer service - Help convert online inquiries and phone calls into dealership visits - Meet individual and department goals for calls, contacts, appointments, and customer engagement That's all. Organization Is Essential bullet points (these are more like requirements): - Prioritize multiple tasks without losing track of details - Maintain accurate CRM notes and customer records - Follow established processes consistently - Manage a large volume of leads and follow-up activity - Stay focused in a fast-paced dealership environment - Follow through on commitments - Work independently without needing constant supervision - Recognize which customers need immediate attention - Remain organized even during busy periods - If you're someone who likes checklists, organized workflows, clear goals, and getting things accomplished, this could be an excellent fit. (maybe sentence) We can incorporate as list items. What We're Looking For list (qualifications) includes: - Excellent organizational and time-management skills - Strong verbal and written communication skills - Professional phone etiquette - Strong customer service skills - Comfortable making outbound calls - Ability to communicate professionally through text and email - Basic computer and data-entry skills - Ability to learn and effectively use dealership CRM software - Strong attention to detail - Ability to multitask in a busy environment - Positive, energetic, and goal-oriented attitude - Dependable attendance - Ability to work independently and as part of a team - Motivation to meet and exceed performance goals - Previous experience in automotive BDC, internet sales, appointment setting, customer service, call centers, inside sales, lead generation, telemarketing, receptionist/customer relations, or dealership sales is a plus. - Automotive experience is preferred but not necessarily required for the right highly motivated candidate. We need to keep all. Benefits list: - Competitive compensation - Performance-based earning opportunities - Medical, dental, and vision insurance - 401(k) with company match - Paid vacation and paid time off - Employee vehicle purchase and service discounts - Professional training and development - Career advancement opportunities within Diehl Automotive - Modern dealership environment - Established customer base and lead volume - Support from experienced sales and management teams Now ensure we don't include any boilerplate like "BDC & Customer Service Jobs in Massillon, OH Diehl Hyundai of Massillon is located in Massillon, Ohio, making this an excellent career opportunity for candidates throughout Stark County and Northeast Ohio. Candidates from Massillon, Canton, North Canton, Perry Township, Jackson Township, Green, Canal Fulton, Louisville, Navarre, Alliance, Barberton, Akron, and surrounding Northeast Ohio communities are encouraged to apply. This position may be a strong match for candidates searching Indeed for Automotive BDC jobs in Massillon OH, BDC Representative jobs in Canton OH, Internet Sales Representative jobs in Stark County, Automotive Customer Service jobs near Canton, Appointment Setter jobs in Massillon, Automotive Internet Sales jobs in Northeast Ohio, Dealership BDC jobs near Akron, Customer Service Representative jobs in Massillon, Call Center jobs in Canton, Automotive Sales Support jobs, or dealership jobs in Stark County Ohio." This is location/job search suggestions; could be considered boilerplate but it's substantive location info. However instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is not exactly those; it's location encouragement. Might be considered location info; we could keep as part of About the role maybe. But it's quite long and maybe considered duplicated? It's not duplicated elsewhere. However it's somewhat promotional; but we might keep it as part of About the role. However the instruction says "Prefer a few substantive sections over many thin ones." Including location paragraph may be okay. But we already have location in job type line. Could incorporate location sentence into About the role. We'll keep a short sentence: "Diehl Hyundai of Massillon is located in Massillon, Ohio, serving candidates throughout Stark County and Northeast Ohio." But we must not invent; we need to preserve original wording. The original: "Diehl Hyundai of Massillon is located in Massillon, Ohio, making this an excellent career opportunity for candidates throughout Stark County and Northeast Ohio. Candidates from Massillon, Canton, North Canton, Perry Township, Jackson Township, Green, Canal Fulton, Louisville, Navarre, Alliance, Barberton, Akron, and surrounding Northeast Ohio communities are encouraged to apply." That's location info plus encouragement to apply (which is application instruction). The encouragement to apply is application instruction; we should drop that. So we can keep the first sentence: "Diehl Hyundai of Massillon is located in Massillon, Ohio, making this an excellent career opportunity for candidates throughout Stark County and Northeast Ohio." That's substantive. Thus we can add that as a paragraph in About the role. Now ensure we don't repeat any content. Now produce HTML. Structure:
About the role
Diehl Hyundai of Massillon is looking for a VERY organized, highly motivated Automotive BDC Representative to join our team in Massillon, Ohio. We need someone who thrives on staying organized, following up, communicating with customers, and getting results. If you're the type of person who keeps track of every detail, doesn't let leads fall through the cracks, and takes pride in turning customer inquiries into dealership appointments, we want to talk to you. Our ideal candidate is energetic, professional, persistent, and comfortable communicating with customers by phone, text, email, and online lead platforms. You'll play an important role in connecting prospective customers with our sales and service teams while providing an outstanding customer experience.
Diehl Hyundai of Massillon is located in Massillon, Ohio, making this an excellent career opportunity for candidates throughout Stark County and Northeast Ohio.
Job Type: Full-time Work Location: In person - Massillon, OH Experience: Customer service, BDC, call center, inside sales, appointment setting, automotive dealership, or