Automotive BDC Service Coordinator

About the role

As an automotive dealership, we take pride in offering exceptional service to our customers and fostering a positive work environment within our community. We are seeking a dynamic and detail-oriented BDC Service Coordinator to join our team. The BDC (Business Development Center) Service Coordinator will play a crucial role in ensuring seamless communication between customers and the service department. The ideal candidate will possess strong communication skills, a passion for customer service and problem-solving, and the ability to handle multiple tasks in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for all service inquiries received via phone and email.
• Schedule service appointments with customers to address their service needs.
• Maintain accurate and up-to-date records of customer interactions in the CRM system.
• Communicate with the service team to ensure that all customer requests are met promptly.
• Handle customer concerns or complaints and escalate issues when necessary.
• Perform follow-up calls after service to ensure customer satisfaction.
• Assist in coordinating special service promotions and campaigns.
• Monitor and respond to online service inquiries and appointment requests.
• Collaborate with other team members to meet and exceed service department goals.
• Restocking the coffee station and kitchen supplies.

Requirements

• Ability to work independently and in a team environment.
• Ability to multitask with different programs.
• Strong communication and interpersonal skills.
• Excellent organizational abilities.
• A high school diploma or equivalent and an associate's or bachelor’s degree are preferred.
• Previous experience in a customer service role, preferably in an automotive or service-related field, is a plus, but not required.
• Confidence in answering and making outbound calls.
• Proficiency with CRM software and Microsoft Office Suite (Word, Excel, Outlook).
• Strong keyboarding/typing skills
• Must be able to pass a background check.
• Must possess a valid driver’s license and have a clean driving record.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life insurance
• Flexible Spending Account (FSA)
• 401(k) retirement plan with an employee match for long-term financial planning.
• Employee stock ownership plan in addition to 401(k) to share in the company's success.
• Paid time off and holidays
• Referral Program
• Employee discounts on vehicles and services
• Friendly and supportive work environment
• Employee Assistance Program
• Wellness program to support your well-being.
• Onsite Gym

Pay

Income potential for up to $45,000 yearly. The pay is $18-$25 per hour, depending on experience.

Schedule

The work schedule includes Monday through Friday with one Saturday per month, and employees receive a day off after working a Saturday. Hours are 8 am to 6 pm.