Experienced Appointment Coordinator - Automotive BDC

What You’ll Do

• Greet and assist customers over the phone, email, and text — scheduling service appointments efficiently and accurately
• Help customers identify their service needs and explain maintenance recommendations
• Learn and master our scheduling system to ensure the Service Department runs smoothly
• Make follow-up calls after service visits to ensure satisfaction and encourage return business
• Conduct follow-ups on declined services to help customers take care of their vehicles and generate additional sales opportunities
• Support the Service Manager with additional administrative and customer service tasks as needed

What We’re Looking For

• Prior experience in appointment scheduling or a customer service role (automotive experience a plus!)
• Excellent communication and people skills — you enjoy talking to customers and solving problems
• Organized, detail-oriented, and able to multitask in a busy environment
• Basic computer skills and the ability to learn new systems quickly
• A professional, positive, and team-oriented attitude

Why You’ll Love Working Here

• Competitive hourly pay: $16.00 – $18.00/hour + incentives
• Growth and advancement opportunities within the dealership
• Supportive, fun, and team-focused work environment
• Medical, Dental, and Vision Insurance (Aflac)
• 401(k) with company match
• Ongoing training (in-house and from Toyota)
• Paid holidays and vacation after probation period
• Regular team outings and events — pizza parties, taco Tuesdays, and more!
• Employee discounts on products and services

Schedule

Primarily 7 AM – 4 PM, with flexibility to ensure full coverage during business hours

Benefits

• Medical, Dental, and Vision Insurance (Aflac)
• 401(k) with company match
• Paid holidays and vacation after probation period
• Regular team outings and events — pizza parties, taco Tuesdays, and more!
• Employee discounts on products and services

Pay

$16.00 – $18.00/hour + incentives

Schedule

Primarily 7 AM – 4 PM, with flexibility to ensure full coverage during business hours