Automotive BDC Agent – Sales & Service (Franchise Dealerships)

Sales

• Manage inbound/outbound calls, texts, and emails to set qualified test-drive appointments.
• Use VinSolutions to document every interaction, schedule follow-ups, and maintain pipeline hygiene.
• Reconnect with existing customers for trade-ins, lease renewals, and upgrade opportunities (Mastermind a plus).
• Collaborate with store leadership to ensure vehicle availability and timely customer updates.

Service

• Field inbound service calls/texts; triage concerns and schedule service appointments in alignment with shop capacity.
• Set expectations on drop-off/waiter, estimated timelines, diagnostic fees, and transportation/loaner policies.
• Send confirmations, reminders, and no-show recapture messages; keep customers informed on status changes.
• Document clear, concise concern notes (customer voice, mileage, warning lights) so Advisors can move fast in CDK.

Customer Experience & Team Support

• Deliver a professional, courteous experience in every interaction.
• Maintain KPI discipline (answer rate, book rate, show rate, RO conversion for service, sold-through for sales).
• Collaborate with Sales Managers and Service Advisors to resolve issues and accelerate appointment conversion.

Qualifications

• VinSolutions CRM proficiency (required or strongly preferred).
• Mastermind and CDK experience are strong pluses.
• Prior service call/appointment coordination experience (dealership or high-volume environment) preferred.
• Excellent phone, text, and email communication skills; professional, friendly tone.
• Organized, detail-oriented, and self-motivated with strong follow-through in a fast-paced setting.
• Prior BDC, call-center, or dealership experience (sales and/or service) preferred.
• Bilingual (English/Spanish) is a plus.

Benefits

• Health & Dental Insurance
• Vision Insurance
• Life & Disability Insurance
• Health Savings Account
• 401(k) Matching
• Paid Time Off & Parental Leave
• Paid Training & Tuition Reimbursement
• Employee Discounts

Compensation

Base Salary + Commission, with an earning potential of $44,000 – $88,000 per year. High-paying opportunity for top performers—your results determine your income. Includes paid training and continuous development from experienced leaders.