Automation Specialist (IAM and Systems)

About the role

The Automation Specialist is responsible for designing, developing, deploying, and maintaining automation workflows and API-based integrations that streamline the College’s identity lifecycle processes and support key infrastructure operations.

Responsibilities

• Develop and maintain integrations using APIs (REST) and directory-based methods (e.g., LDAP, PowerShell) between enterprise systems and identity platforms, including RapidIdentity, Active Directory, and Azure AD/Entra ID.
• Automate account lifecycle processes for faculty, staff, and students, including creation, updates, role-based access, and deprovisioning.
• Implement secure attribute mapping, data transformation, and synchronization logic between HR, IAM, and directory systems, including Workday HRIS, Anthology SIS, and Slate CRM.
• Configure and support federated identity services and protocols (SSO, SAML, SCIM) for cloud and on-premises applications.
• Collaborate with HR, the Data, Systems, and Integrations (DSI) team, and consortium partners to design, test, and deploy IAM changes.
• Follow security best practices, including least privilege, secure credential handling, and change control for IAM workflows.
• Develop and maintain production-grade automation solutions (PowerShell, Python, or similar) with robust error handling, logging, and monitoring.
• Build proactive health checks for IAM integrations and implement logging, monitoring, and alerting aligned with enterprise platforms (e.g., SIEM, cloud monitoring tools).
• Identify opportunities to automate manual operational tasks across infrastructure.
• Design, develop, and maintain Microsoft Logic Apps, Power Apps, and Power Automate flows to automate line-of-business processes.
• Administer Azure AD/Entra ID and related cloud identity services.
• Administer Azure resources as assigned.
• Provide Tier 2 support for IAM, security, and infrastructure issues as assigned.
• Contribute to security monitoring, compliance tasks, and tool deployments.
• Participate in operational readiness reviews and assist in incident response when required.

Requirements

• Proven ability to develop and maintain production-ready automation solutions (PowerShell, Python, or similar).
• Experience with APIs and integration patterns, including REST and/or SOAP-based services.
• Experience working with directory services and identity platforms (e.g., Active Directory, Entra ID), including programmatic interaction (LDAP, PowerShell).
• Experience working with relational databases (e.g., SQL Server) for querying, troubleshooting, and supporting integrations.
• Familiarity with IAM concepts, lifecycle provisioning workflows, and directory services.
• Strong understanding of solution deployment processes, lifecycle management, and best practices, with the ability to deploy, document, and maintain solutions in a consistent and sustainable manner across Windows and/or Azure environments.
• Ability to clearly document processes, write technical instructions for both technical and non-technical audiences, and collaborate effectively with cross-functional teams.
• Experience with version control (Git) and structured deployment practices.
• Strong analytical and problem-solving skills, with attention to detail.
• Ability to work independently on long-term projects while managing operational responsibilities.
• Must have access to reliable and secure computer and internet connection.
• Must maintain password protection for work files and records and ensure that no one else has access to password and login credentials at remote work site.
• Must have access to a dedicated and suitable workstation at remote location, including desk or table and supporting, upright chair.
• Must ensure workstation is safe and free from hazards.
• Familiarity with enterprise system integrations (e.g., HRIS such as Workday) is a plus.
• Familiarity with logging, monitoring, or SIEM platforms (e.g., Splunk, Azure Monitor) is a plus.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field, OR equivalent relevant experience.
• Experience working in higher education or similar complex IT environments is preferred.