Automation Systems Specialist

Shift: Monday, Tuesday, and Thursday 4:10 am - 3:10 pm; some flexibility and overtime required.

About the role

The SA Digital Automation Technician works within a designated Service Advantage Partner location as a resident on-site Service Technician. Services and repairs a variety of Partner-sold equipment at customer locations. Performs Robotic, Workstation, and Partner Structure preventative and break-fix maintenance while managing priorities on all daily activities. Demonstrates technical expertise and provides a full range of servicing and repair following Partner agreed Standard Operating Procedures. Works with the Partner Support team to proactively identify issues impacting Operations and address them during planned downtime windows. The overall job function is to perform as a front-line automation system support technician.

Responsibilities

• Performs repair of automation equipment, Bots, or systems by utilizing specific mechanical, electronic, electro-mechanical, and robotics skills.
• Demonstrates high level of proficiency in their area of expertise as well as taking on a lead/coordinator role as needed/directed.
• Performs a full range of servicing and repair procedures including diagnostics, inspection, operation, installation, preventative maintenance, removal, and retrofits for highly complex automation systems.
• Performs automation system triage, addresses hardware failures, and resolves system issues.
• Diagnoses problems using repair manuals or parts catalogs as necessary; utilizes hand tools, power tools, hoists, and other equipment.
• Provides 2nd level technical support to other technicians.
• Identifies repair needs to eliminate ongoing and future failures.
• Adheres to established processes and maintenance procedures to achieve the established Service Level Agreement.
• Responsible for achieving customer Key Performance Indicators per Service Level Agreement for scheduled periodic maintenance and system uptime performance.
• Documents maintenance activities utilizing clients’ Maintenance Management System.
• Performs preventive maintenance on customer automation systems, ensuring safety, proper functionality, inspecting, cleaning, and repair.
• Provides Partner-level direct communications and interaction.
• Completes technical training on equipment as required.
• Demonstrates required digital competencies associated with assigned products and level assignments.
• Completes technical training on assigned automation systems.
• Reviews all technical information about supported products, including new and updated information as it becomes available.
• Performs all safety procedures and follows established safety guidelines including lockout tag out.
• Performs other duties related to Partner Support as assigned.

Requirements

• Associate degree or 4 years apprenticeship or equivalent experience or training in the Robotics, Mechanical, Mechatronics, or Electrical fields.
• Serves as a role model and always exhibits professional appearance and behavior, even under difficult situations.
• Experience and proficiency in the following areas:
  • Automated systems and software-based controls.
  • Electrical and electronic principles.
  • Technical skills including familiarity with Linux, Java, XML, SQL, and database administration.
  • Blueprint and electrical schematics interpretation.
  • Knowledge of CMMS (Computerized Maintenance Management System) programs.
  • Preventative maintenance procedures.
  • Industrial PC literacy.

Preferred Qualifications

• Degree from a vocational school or college with a focus in Robotics, Mechanical, or Electronics fields.
• Demonstrated ability to multi-task and prioritize many different projects and workloads.
• Ability to work independently.
• A high degree of physical dexterity.
• Ability to communicate effectively (written and verbally) with peers, management, contractors, and vendors.
• Highly self-motivated and customer-centric.

Skills

• Excellent working knowledge of electro-mechanical devices and electronics.
• Expert knowledge of assigned equipment.
• Skilled methodical approach to problem resolution.
• Strong interpersonal and verbal communication skills.
• Excellent customer service skills, including feedback to ensure high customer satisfaction.
• Ability to read and comprehend written technical information in the form of service manuals, parts catalogs, and technical publications.

Working Conditions

• Typically works in a warehouse environment with adequate lighting, ventilation, and a normal range of temperature and noise.
• Physical requirements:
  • Must be comfortable working occasionally in limited space areas.
  • Physically dexterous and agile.
  • Working in areas with robotic corridors and narrow walkways.
  • Variable shifts may be required to meet Partners’ needs, and overtime may be required.
  • Regular use of various hand and power tools.
  • May be required to move objects on wheels up to 400 pounds and lift/carry objects weighing up to 50 pounds.
  • Frequent stooping, bending, squatting, and kneeling to service equipment at floor level, on racks, or above shoulder height using a ladder.
• Overnight travel may be required to attend or provide training for vendor-specific equipment and devices.

Benefits

• Broad selection of medical, dental, life, and disability insurance options.
• Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Team member tuition assistance programs.
• Paid vacation time and paid holidays annually.
• Other benefits to enhance health, wellness, and ongoing personal and professional development.

Pay

$28.00 - $30.00 per hour.

Schedule

Full time: Monday, Tuesday, and Thursday 4:10 am - 3:10 pm; some flexibility and overtime required.